Verizon iPhone 4S visual voicemail not working :(

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Aztek87, Nov 26, 2011.

  1. Aztek87 macrumors newbie

    Nov 26, 2011
    I just registered because I can't find an answer anywhere...OK so here is my story, I had the iPhone 4 with verizon then the iPhone 4S was released and I wasn't impressed so I switched to a Droid RAZR and wasn't for me :D

    So I sold the RAZR and got a 16GB iPhone 4S yesterday, I restored with my backup from my original iPhone 4 and everything works fine but only the visual voicemail has a problem.

    When I select it a message pops up saying "Voicemail unavailable could not authorize access" and I also noticed there is a red circle on top of the phone icon but it doesnt have a number. Voice mail works fine if i set up the iPhone as a new phone but when i restore my backup the above problem happens.

    I called verizon tech support and after being on the phone for 2 hours I still have the same problem, the guy said he reset the voicemail on his end so it should work now but it doesn't.

    Any ideas? :confused: Thanks!
  2. verwon macrumors 68030


    Jul 26, 2011
  3. njnbonsi macrumors newbie

    Jun 6, 2012
    Verizon iPhone 4S visual voicemail not working :(

    My wife also has a new iPhone 4S (on VzW) with the very same issue. Nothing tech-support could do, so they are shipping a replacement phone. The issue there is that the replacement phone is NOT new, only "like-new" (as VzW calls it).

    Will repost if this actualy fixes the issue.
  4. njnbonsi macrumors newbie

    Jun 6, 2012
    I performed a *73 <send>, which fixed the issue. DAMN shame I had to find the fix on the web instead of Techsupport.

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