I bought a iPhone 5s 16GB from Best Buy less then a week ago. I took it back because I had buyers remorse and got a 32GB. He gave me the phone in the package because he figured since I had the sim card in my pocket, it was all good. I was good with it too. Ok thats great transaction was secure, no problem. I get home and noticed a nick on the touch id crystal. I thought that I could just get over it but I decided that I want to exchange it. So I call Best Buy and they said they could exchange it but Virgin Mobile has a 14 day and 30 minute of talk time usage rule. Meaning if I go over 30 minutes talk time I can't return the phone. So I call Virgin Mobile and ask them what their policies are and they say that it's all good and I dont have to worry. After calling Best Buy again to clarify, I called Virgin Mobile again and they had told me that it is not their policy, but the 30 minute rule is Best Buy's return policy. So obviously someone is lying. I could walk into Best Buy tomorrow and speak with the mobile manager, and he can say we can't exchange/return it because you went over the 30 min talk time. But considering that they didn't inspect it before giving it to me, does that mean that they have to either way? Also I will not be exchanging because thanks to this forum, I found out that I would be getting a refurbished phone instead of a new one...even though the Best Buy rep said that I wouldn't, but who am I going to trust. This is getting really out of hand. Why would they lie and blame Virgin Mobile when really this is their policy? Anyone have an opinions about this?