Just a quick heads up for those here in Great Britain who may have difficulties conversing with the call center on the 191 number. Google " Vodafone House" and call the 01635 number. You get through to a uk based call center with people who can help. After several phone calls to the 191 number and talking to 3 people NONE of which helped, all of which said they would do something and didn't or promised delivery when it wasn't and wasting 19 days the absolutely FANTASTIC Karen at the UK call center organised a 16 gig, black 5 for me to pick up from m local shop in less than 30 minutes. Cracking service.