Carrier Voicemail not working, subscriber unavailable

Discussion in 'iPhone' started by jjk454ss, Sep 23, 2013.

  1. jjk454ss macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #1
    I know this might not be an iPhone thing, but we upgraded our phones and now one of the iPhones voicemail appears to be unavailable. When you call the phone it says the "subscriber is unavailable" and if you dial the number from the actual phone to try to access the voicemail you get a busy signal.

    Is this something I can fix? Or do I have to call AT&T? The wait time was quite long, so I could try again if I need to, but wanted to try to figure it out first.
     
  2. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
  3. Make7UpYours728 macrumors member

    Make7UpYours728

    Joined:
    Jun 23, 2010
    Location:
    Florida
    #3
    im having the same issue on a 5s, for ATT,

    when i go to Phone-> voice mail it just dials a "voicemail" which doesn't give me any options, it isn't anything to do with me.

    when someone calls my phone they get a busy signal instead of a voice mail
     
  4. wicker21 macrumors member

    wicker21

    Joined:
    Jun 27, 2010
    #4
    Had the same issue with T-Mobile. I had to call them and have them turn on the Visual Voicemail feature for my account. It took about a day afterwords for it to start working as expected.
     
  5. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #5
    Called att, it voicemail was somehow disabled when they upgraded the phone. Thanks for the replies
     
  6. Make7UpYours728 macrumors member

    Make7UpYours728

    Joined:
    Jun 23, 2010
    Location:
    Florida
    #6
    Same deal with me, talked with ATT and they told me that visual VM was turned off on my account, turned it back on and worked in minutes.
     

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