Voicemail reset when I switched plans?

applefan289

macrumors 68000
Original poster
Aug 20, 2010
1,705
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USA
Just yesterday I consolidated my iPhone account with at&t to my family's Family Plan with at&t. I noticed this morning that I had missed a call, and when I clicked "voice mail", it showed the default screen as if I had not set up a password/greeting. It was an important call, so I need to know if the voicemail worked during the time it had reset. Thanks.
 

soco

macrumors 68030
Dec 14, 2009
2,837
107
Yardley, PA
You can probably find out by calling voicemail. *89 I think. Just because it's not Visual Voicemail, doesn't mean the system behind it isn't working for you.
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
If you set up voicemail and don't see a message waiting for you, then it didn't take a message, sorry to say.

Whoever handled the consolidation of the account probably removed ad re-added your voicemail, causing the settings to reset. Whether it HAS to happen that way, I don't know, but they really should've at least warned you that it happened.
 

applefan289

macrumors 68000
Original poster
Aug 20, 2010
1,705
8
USA
You can probably find out by calling voicemail. *89 I think. Just because it's not Visual Voicemail, doesn't mean the system behind it isn't working for you.
I was sort of concerned when it asked me whether I wanted to use the default greeting or my own, which means it hadn't been set up.

So I'm assuming that they didn't leave a message because I don't see it on my visual voicemail.

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If you set up voicemail and don't see a message waiting for you, then it didn't take a message, sorry to say.

Whoever handled the consolidation of the account probably removed ad re-added your voicemail, causing the settings to reset. Whether it HAS to happen that way, I don't know, but they really should've at least warned you that it happened.
Right after I had set up the visual voicemail, I saw a message on there that I had saved a few weeks ago. So one thing I do know is that whatever was stored in there before was kept.

I just wanted to figure out if someone who called was not able to leave a message during the time I had not set up the voice mail on the iPhone.
 

soco

macrumors 68030
Dec 14, 2009
2,837
107
Yardley, PA
I was sort of concerned when it asked me whether I wanted to use the default greeting or my own, which means it hadn't been set up.

So I'm assuming that they didn't leave a message because I don't see it on my visual voicemail.
I get what you're saying. I'm just saying that I've seen that before where visual voicemail loses it's connection with the voicemail itself and seems as if you have to set it up all new again.

I've always solved it by calling *89 or whatever it is and then restarting the phone.