Voicemail transcription is no longer working on new phone

Discussion in 'iOS 10' started by CoriG, Feb 27, 2017.

  1. CoriG macrumors 6502

    Joined:
    Jun 7, 2011
    #1
    I am on the PB and I switched out my phone (from att to verizon) and now the voicemail transcription is no longer working. It used to work with my old phone.. but now it is totally gone. I tried a network reset. and restoring the phone and nothing works. I contacted Apple, but they cannot do anything helpful because I am on a PB. Has anyone lost voicemail transcription or know what to do to restore it?

    Thanks!
     
  2. Tallfish0919 macrumors member

    Tallfish0919

    Joined:
    Mar 10, 2014
    #2
    I have the same issue, I have tried everything ... they seem have disappeared. I even restored back to 10.2.1 and they won't show up....
     
  3. CoriG thread starter macrumors 6502

    Joined:
    Jun 7, 2011
    #3
    When you restored back to 10.2.1 - did you contact Apple?
     
  4. Tallfish0919 macrumors member

    Tallfish0919

    Joined:
    Mar 10, 2014
    #4
    Waiting on a respond from the engineers... they pulled data from my phone last night.
     
  5. CoriG thread starter macrumors 6502

    Joined:
    Jun 7, 2011
    #5
    Please keep me posted. I could not restore back to 10.2.1 so I have to wait until the final version of 10.3 comes out before I contact Apple Support again. Thanks!
     
  6. gamecockguy macrumors newbie

    Joined:
    Feb 28, 2017
    Location:
    South Carolina
    #6
    I am having the SAME issue. Verizon spent 20 minutes on the phone with me after voicemail transcription stopped working. I had a replacement from Apple, prior to that it worked like a charm. I called apple. They said call Verizon. I called Verizon. After 30 minutes of troubleshooting, resetting network settings, rebooting, changing voicemail settings on their end, they sent me a CLNR phone. I received the CLNR yesterday, restored, still not voicemail transcription. It is frustrating that you pay for an expensive phone and the features don't work. It must be a Verizon issue.
    PS I have also tried changing the Siri settings that I read about elsewhere. Nothing works.
     
  7. CoriG thread starter macrumors 6502

    Joined:
    Jun 7, 2011
    #7

    I had the same issue with both ATT and T-mobile - it is not a Verizon exclusive issue!
     
  8. joeyalex macrumors newbie

    Joined:
    Dec 15, 2007
    #8
    Same issue here, Verizon iPhone 7 and 7 plus, ported over from AT&T over the weekend and no voicemail transcription on either phone now.

    Worked fine before. So now I'm not sure if it is a porting issue, new phone issue, Verizon issue or Apple issue.
     
  9. Morac macrumors 65816

    Morac

    Joined:
    Dec 30, 2009
    #9
    Voicemail transcription hasn't worked for me since at least Feb 11, 2017 on an existing phone. No voicemails I've received on AT&T on my 7 Plus have any transcription. They all show "transcription not available". This is on 10.2.1. I did erase my phone and restored from backup on the 11th, but I've done that in the past (November) and transcription still worked.

    The last voicemail I know transcribed was on Dec 27, 2016. I don't know if it was working between then and Feb 11 though as I don't have any voicemails for that period.
     
  10. CoriG thread starter macrumors 6502

    Joined:
    Jun 7, 2011
    #10
    At least you are getting "transcritption not available. I don't even get any evidence that it could transcribe voicemails.
     
  11. DarkSorrow82 macrumors regular

    DarkSorrow82

    Joined:
    Aug 26, 2016
    Location:
    Burlington, WI
    #11
    If I recall correctly the Transcription feature was a beta. So it may or may not work.
     
  12. Morac macrumors 65816

    Morac

    Joined:
    Dec 30, 2009
    #12
    It is a beta, but that just meant it might not be accurate, not that it wouldn't work. When it was working, it said "transcription beta" plus the transcribed voicemail. Now it says "transcription not available".

    I don't know if erasing and restoring my phone broke it or something else did, either way it used to work and now it doesn't.

    I contacted Apple support and they had no solution. They just took my info and sent it along to engineering.
     
  13. gamecockguy macrumors newbie

    Joined:
    Feb 28, 2017
    Location:
    South Carolina
    #13
    Anyone had a change in this issue? I haven't. Just curious. Thanks!
     
  14. CoriG thread starter macrumors 6502

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    Jun 7, 2011
    #14
    I have not had a change. I was hoping when I got the new PB yesterday, it would fix the problem, but alas it didnt. I do realize that this a beta, but voicemail transcription worked fine up until I switched out my phone. Now there is not even an option.
     
  15. Morac macrumors 65816

    Morac

    Joined:
    Dec 30, 2009
    #15
    I got a call back from Apple which basically said it's a known problem and they are working on it.
     
  16. Beelzbub macrumors 6502

    Joined:
    Feb 6, 2012
    #16
    I wish I had the option of disabling it, it benefits me in no way and delays my voicemails.
     
  17. gamecockguy macrumors newbie

    Joined:
    Feb 28, 2017
    Location:
    South Carolina
    #17
    Well - that's not what these posts are about. I mean, clearly we want it. I find it extremely helpful - especially because I'm in/out of meetings everyday.
     
  18. Morac macrumors 65816

    Morac

    Joined:
    Dec 30, 2009
    #18
    So I got a call from Apple support telling me that Apple is implementing a server side fix tomorrow and that any voicemails received tomorrow (March 22) or later should transcribe.

    We will see.
     
  19. CoriG thread starter macrumors 6502

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    Jun 7, 2011
    #19
    fingers crossed.. was that for all users or just ou?
     
  20. Morac macrumors 65816

    Morac

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    Dec 30, 2009
    #20
    Dunno, but I'm assuming it's for all.
     
  21. Resist, Mar 22, 2017
    Last edited: Mar 23, 2017

    Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #21
    I switched from AT&T to T-Mobile about a month ago and upgraded from an iPhone 5 to a new iPhone 7 Plus and it's never transcribed voicemail. No options to select it or anything.
     
  22. Morac macrumors 65816

    Morac

    Joined:
    Dec 30, 2009
    #22
    So the first time I tried today it didn't work. I then restarted my iPhone 7 Plus (AT&T) and left three voicemails and all three transcribed so it's working now for me.
     
  23. CoriG thread starter macrumors 6502

    Joined:
    Jun 7, 2011
    #23

    What iOS are you on? I tried it this morning and it is still not working for me.
     
  24. ckisgen macrumors member

    Joined:
    Sep 16, 2014
    #24
    Mine isn't working either. Ever since I switched from Sprint to T-Mobile a couple of weeks ago. Traded in my iPhone 7 from Sprint for a T-Mobile iPhone 7, restored data, and haven't had a single voicemail transcription since. I've tried all the usual supposed fixes (reset network settings, hard reboot, turn Siri off/on, etc).

    Just rebooted again this morning hoping this supposed Apple server side fix from yesterday/today would make it start working but I just got a voicemail a few minutes ago and still nada.

    I read on other forums that it appears to especially affect people who switch iPhones (port from another carrier and switch devices, or upgrade from a 6s to 7, etc). Though it doesn't seem to be isolated only to this group either.

    Yawn. Hopefully they get it straight soon. I'm definitely missing this feature.
     
  25. Morac macrumors 65816

    Morac

    Joined:
    Dec 30, 2009
    #25
    I'm on iOS 10.2.1. For me the problem started after I erased my phone and restored a backup. This morning was the first time I've had transcription work in over 6 weeks.

    Did you turn you left phone off and on before testing? It didn't work for me until I did that.
     

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