Waiting outside.. Won't tell me if they have stock

Discussion in 'iPhone' started by mrfriggz, Jun 27, 2010.

  1. mrfriggz macrumors member

    Feb 23, 2010
    So I showed up a few hours before the apple store Scottsdale, AZ store opens and they won't tell me if they have any iPhones. Just basically mocking me while I stand in the heat. I didn't know they were rude associates. Sigh I guess I'll wait another hour and a half and see..
  2. Gryzor macrumors 6502a

    Jun 20, 2010
    What makes you think standing in line gives you the right to know what is and is not in stock?
  3. iHalo macrumors regular

    Sep 14, 2008
    I was in that store yesterday. They told me they weren't getting shipments yesterday and they never receive shipments Sunday.
  4. Julien macrumors G4


    Jun 30, 2007
    UPS and FedEx = no Sunday shipments.:eek: But if you stand outside loooooong enough they will get some iPhones in.:D
  5. mrfriggz thread starter macrumors member

    Feb 23, 2010
    Interesting. Well then they are just letting me stand here. I asked a couple employees and just say they don't know. It just frustrates me because I have never been treated like this by apple. I am the only one out here, so just saying: sorry bud, try tomorrow morning. I don't expect special treatment and I know it's a hot item. But come on
  6. Peabody macrumors regular

    Jun 28, 2007
    Portland, OR
    The Apple Store in Bridgeport Village (Tualatin, OR) did the exact same thing to me yesterday. Make me wait without indication of stock.

    Once the doors opened they directed me to a mac with the "priority list" signup page loaded...

    Good luck!
  7. MassiveAttack macrumors 6502a

    Mar 28, 2010
    New York
    I'm so glad i preordered at best buy, I had a 6-24-2010 930am appointment as was out of there with my new iPhone 4 by 1020
  8. Julien macrumors G4


    Jun 30, 2007
    It's very likely that Apple has rules about dealing with customers when the store the employee works at is not open.;)
  9. OneMike macrumors 603


    Oct 19, 2005
    Maybe not a right but it's a normal question.
  10. msduncan macrumors 6502

    Jan 27, 2010
    I think that's pretty poor customer service. If you are the only one in line, they could at least give you some information (especially how hot it is outside).

    I swear -- for a company that likes to pretend they take care of their customers, Apple might be the worst in customer service.
  11. rotobadger macrumors 65816


    Sep 18, 2007
    Well, I certainly don't think he has the "right" to know their stock but it's pretty lousy of them to make him wait without letting him know if they have one to sell him or not.

    Just sayin'...

  12. Arran macrumors 601


    Mar 7, 2008
    Atlanta, USA
    That's pretty shoddy treatment. Ask to speak to the manager and see if you can make progress. The staff have probably been told not to reveal stock levels and are just following orders.

    Orders which are reasonable in an air-conditioned mall, but not outside in the Arizona sun. Say you're going to email Steve: Everybody seems to be doing it these days.

    BTW, If there's no stock, aren't the stores just taking names for a priority list now?
  13. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    No doubt they are "over" it by now. Wouldn't you be?

    That being said, it's a shame that Apple did not put a store inventory tool up on their website as they have for previous launches. I have my i4, but when I was purchasing my 2G and 3G, that tool was very useful as I waited a while after launch to purchase.
  14. myfoneisdank macrumors regular

    Jun 28, 2009
    Do you realize how ridiculous that sounds?

    Wow buddy, I sure as hell wouldn't hire you for anything.
  15. -aggie- macrumors P6


    Jun 19, 2009
    Where bunnies are welcome.
    Leave him alone. He wasn’t hugged as a child.:)
  16. daihard macrumors 6502a


    Feb 19, 2008
    Seattle, WA
    That'd be the only logical (and acceptable) explanation if you ask me.

    I mean, jeez, I can't imagine the store people not knowing whether or not they have iPhone 4's in stock at the time they open the store. And if the company policy prohibits them from letting the cat out, they could at least be nicer to the sole customer who's willing to stand in front of the store an hour before it opens!
  17. dulaney22 macrumors regular

    Sep 9, 2008
    Boy, these June 2010 guys just pile it on, don't they? Common courtesy man. I bought my iPad in Memphis and they did us the courtesy of telling the 100th guy in non-reserve that he probably wouldn't get one.
  18. LimeyBastard macrumors regular

    May 25, 2010
    Take a quick peek at this dudes (Gryzor) posting history and you'll get a good idea of what he's up to.

    Any updates OP? Fingers crossed although I wouldn't blame the employees at this point -- been a long weekend for them :)
  19. myfoneisdank macrumors regular

    Jun 28, 2009
    haha but seriously though, there are people working at my local mcdonalds that wouldn't share that insane mindset towards customer service.
  20. mrfriggz thread starter macrumors member

    Feb 23, 2010
    Update: Didn't have any in stock. Once I got in the store, I decided to politely vent to what looked like the store manager or assistant manager. He listened to me and apologized, but said that the people I asked hadn't clocked in yet (bs). I said that they could of came inside, checked for me, then ran outside to just let me know. He was nice, but really didn't seem to care. Offered to put me on the in-store reserve list (which I did).

    Oh well. Sorry I came here to complain, but standing out in the nasty heat which our blue shirted friends basically stood in the store and probably laughed that I was standing there looking sad. I guess I was expecting superb customer service. Meh. I just want my damn phone. I finally got approval from my better half to go ahead with the purchase.

    Thanks for "listening" lol...

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