I think anyone on here would agree that if you want true, responsive, customer service centered results for your iPhone issue ... Don't start with a Genius Appointment. While there is a decent chance that you will get favorable results through a direct Genius Appointment, I'm sure that any of us that have had multiple experiences with Apple Care would say that you should call Apple Care first and let them handle all of the logistics for you. Without even leaving your house they can set up a Genius Appointment for you (Even on a day when the Apple Store will tell you there are no available appointments) and even tell the Genius to replace or service your iPhone *no questions asked. Bottom line, I believe that I have consistently gotten superior customer service when dealing with Apple Care directly and hope that everyone whom has had a poor customer service experience in an Apple Store, would give Apple another chance through Apple Care directly. *As long as your iPhone is still covered under your warranty.