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mattdo93

macrumors 6502a
Original poster
Oct 2, 2010
511
58
Hello all,

Recently I traded my white iPhone 4s for a black one off Craigslist. It's a step up for me because this phone has Applecare+ whereas mine didn't. However, there are a bunch of hairlike scratches on the back. I'm guessing the previous owner didn't take off the case a few times to clean the backside from dust and stuff.

Anyways, I want to get a refurbished replacement at the Apple store, but I don't kow what to say. Will they let me get a replacement because I have Applecare+? If not, then what should I say so that I do?
 

verwon

macrumors 68030
Jul 26, 2011
2,676
2
Seattle
AppleCare+ has 2 $49 cosmetic/accidental damage replacements you can get. You should just have to ask for it.
 
Comment

lordofthereef

macrumors G5
Nov 29, 2011
12,942
3,496
Boston, MA
Hello all,

Recently I traded my white iPhone 4s for a black one off Craigslist. It's a step up for me because this phone has Applecare+ whereas mine didn't. However, there are a bunch of hairlike scratches on the back. I'm guessing the previous owner didn't take off the case a few times to clean the backside from dust and stuff.

Anyways, I want to get a refurbished replacement at the Apple store, but I don't kow what to say. Will they let me get a replacement because I have Applecare+? If not, then what should I say so that I do?

It will cost you $50. But if you show them the scratches they should be willing to swap it for you. Be aware that it will consume one of the two swaps you get under apple care.

Would be cheaper to just buy an OEM backplate and replace that, IMO.
 
Comment

mattdo93

macrumors 6502a
Original poster
Oct 2, 2010
511
58
Dang, so it won't be free? I see people get replacements free of charge all the time for issues more serious like water damage.
 
Comment

itsmemuffins

macrumors 68040
Jun 23, 2010
3,140
1,222
You want the whole phone replaced because you have a couple of scratches on the back?
 
Comment

lordofthereef

macrumors G5
Nov 29, 2011
12,942
3,496
Boston, MA
Dang, so it won't be free? I see people get replacements free of charge all the time for issues more serious like water damage.

It could be, but it's not required to be. With Apple Care + having been launched, I have heard that Apple has beena bit more strict with their replacements. FWIW water damage was NEVER something they HAD to just give you a replacement for free of charge.

----------

You want the whole phone replaced because you have a couple of scratches on the back?

That's what he said...
 
Comment

Shadowbech

macrumors 604
Oct 18, 2011
6,863
2,862
Usually the back panel can be replaced easily, even if you take it to the Genius bar and you just want to swap the back panel they can do it for $29.00.
 
Comment

Jordan921

macrumors 601
Jul 7, 2010
4,991
1,947
Bay Area
Hello all,

Recently I traded my white iPhone 4s for a black one off Craigslist. It's a step up for me because this phone has Applecare+ whereas mine didn't. However, there are a bunch of hairlike scratches on the back. I'm guessing the previous owner didn't take off the case a few times to clean the backside from dust and stuff.

Anyways, I want to get a refurbished replacement at the Apple store, but I don't kow what to say. Will they let me get a replacement because I have Applecare+? If not, then what should I say so that I do?

If you are using a case then I wouldn't worry about it. Using up one of your $50 Applecare+ replacements for hairline scratches is kinda dumb.
 
Comment

andyx3x

macrumors 65816
Mar 1, 2011
1,273
61
OP, make sure it's Applecare + that the previous owner of the phone bought.

I bought a 4S off of Craigslist last weekend and was excited to find out that the warranty was extended another year. Before I bought the phone I called Apple support to verify the warranty but found out that the original owner just purchased the regular Applecare and not Applecare +.

It's better than nothing but just make sure before you go in.
 
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