Warranty should start on date you receive your MBP not the day you ordered it!

Discussion in 'MacBook Pro' started by mrwonkers, Mar 14, 2011.

  1. mrwonkers macrumors 6502

    mrwonkers

    Joined:
    Oct 31, 2004
    Location:
    Cyberia
    #1
    Just checked my warranty coverage on my new MBP, and Apple started the warranty on the day the machine was built and not when it was delivered. I was told by Apple online sales that the warranty would start when I took delivery of the machine... How can they start a warranty when the machine is still in China? Anyway called them up and said that I expect my warranty to start from the date the machine was delivered otherwise could they please arrange a return for my MBP. Awaiting a response....
     
  2. aznguyen316 macrumors 68020

    aznguyen316

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    Oct 1, 2008
    Location:
    Tampa, FL
    #2
    Maybe because crap can happen when it leaves china that could cause a manufacturer's defect? Who knows. But at least it's covered until it gets into your hands haha
     
  3. SPEEDwithJJ macrumors 65816

    SPEEDwithJJ

    Joined:
    Nov 2, 2008
    #3
    So you're going to return your MBP only because the warranty start date is your date of purchase ("standard" across the industry) & not your delivered date? :confused:
     
  4. mrwonkers thread starter macrumors 6502

    mrwonkers

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    #4
    I don't think it will come to that, rep I spoke to said it should actually start from date delivered [waiting for call back to confirm dates have been adjusted] If I am sold the machine based on certain information, I expect those terms to be honored by the company I am purchasing from. I expect high quality service as well as a high quality product considering the premium paid for Apple products I don't think this is unfair.

    EDIT: Just got my call back informing me my warranty date has been adjusted to reflect delivery date as my warranty start date. Thanks Apple...
    It may have only been 7 days extra warranty for me but I am now happy.
     
  5. 2contagious macrumors 6502a

    2contagious

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    #5
    Doesn't seem like a mistake to me though. Has always been this way with my purchases on the Apple Online store.
     
  6. SPEEDwithJJ macrumors 65816

    SPEEDwithJJ

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    #6
    Not only that, it seems to be in line with the computing/electronics industry's practices. Can anyone please kindly tell me which other notebook manufacturer start the product warranty from the delivered date & not the order date? :confused:
     
  7. Apple OC macrumors 68040

    Apple OC

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    #7
    I believe the warranty starts from when it is shipped
     
  8. alskdj, Mar 14, 2011
    Last edited: Mar 14, 2011

    alskdj macrumors member

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    Oct 8, 2009
    #8
    No manufacturer should start their warranty period from order date - that would be ridiculous. Case in point, Dell - you can wait up to 1 month from placing your order for your purchase to arrive. Is it fair for you to have 1 month less warranty?
     
  9. Nermal Moderator

    Nermal

    Staff Member

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    New Zealand
    #9
    All of my Macs have had the warranty begin when I first turn on and register the machine. The sole exception is my new MBP which started on the shipment date. This is the first machine that I've bought directly from Apple so it appears that it's a "better deal" to buy from a reseller in the future.

    Not that it really matters over here since the manufacturer's warranty is in addition to the provisions under the law.
     
  10. SPEEDwithJJ macrumors 65816

    SPEEDwithJJ

    Joined:
    Nov 2, 2008
    #10
    I didn't say doing that is fair on any of my posts. :eek: I'm just saying that seems to be the industry practice.

    By the way, isn't Dell doing the same thing to their warranties as well? :confused:
     
  11. iStudentUK macrumors 65816

    iStudentUK

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    Mar 8, 2009
    Location:
    London
    #11
    That would make sense-

    You place the order online (the offer)
    Apple dispatch the device (the acceptance)

    So the contract is formed when Apple ship the device. That is when legal title passes to you, that is when you should be covered from.

    Makes sense to me.
     
  12. Nermal, Mar 15, 2011
    Last edited: Mar 15, 2011

    Nermal Moderator

    Nermal

    Staff Member

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    #12
    My warranty started on the order date, not the shipment date (three day lead time on a BTO).

    Edit: I had my dates mixed up. It was actually shipment date.
     
  13. iStudentUK macrumors 65816

    iStudentUK

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    #13
    I don't know when it does start, I was just expressing when I thought it should start.

    Seems odd that the warranty starts as soon as you order, as the device isn't your own. Shipping date would make much more sense!
     
  14. hystery macrumors member

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    Aug 9, 2010
    Location:
    Japan
    #14
    just can't believe... think and research before you buy..
     
  15. Ccrew macrumors 68020

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    Feb 28, 2011
    #15
    Err, not really. Because until the time it hits your doorstep it's Apples responsibility. If it doesn't show up or if it shows up damaged and you refuse delivery it's still Apples machine. Once you sign for it it's yours.

    By your logic the warranty on your car should begin when it's loaded on a truck at the factory..or on a boat in Japan.

    If I buy at a reseller like Best Buy or even an Apple Store it begins the day I leave the store with it.
     
  16. iStudentUK macrumors 65816

    iStudentUK

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    #16
    When buying online you make an offer by ordering, the seller accepts by dispatching. The device may be Apple's responsibility but that doesn't make Apple the full owner.

    If you buy in store title passes there and then, so it makes sense the warranty starts there and then.

    Most warranties state when they start anyway.

    I don't really want to turn this into a discussion on contract law and legal and equitable title! :D
     
  17. Nermal Moderator

    Nermal

    Staff Member

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    #17
    Sorry, I mixed up the dates. It was shipping date after all.
     
  18. mrwonkers thread starter macrumors 6502

    mrwonkers

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    Oct 31, 2004
    Location:
    Cyberia
    #18


    By that reasoning when you purchase a custom order machine [only available through Apple Online Store] you are at a distinct disadvantage compared to when purchasing at an Apple Retail Store in terms of when your machines warranty starts.

    I think it is unfair and greedy of Apple to start the warranty b4 they've delivered into your hands what you the client have paid for [I'm not talking legalities, I am referring to the concept of "fairness" something most "legal" types no nothing about]
    In the delivery process Apple is holding your money b4 you have your product and they wanto make a little extra by kicking your warranty over b4 what you have paid for has even been delivered to you. How many custom order machines do Apple sell a year ? All ordered exclusively in some way or another via the Apple Online Store - So on average they start the warranty say 4days before each customer gets their order...
    So multiply number of customers by 4days.... I'm sure thats a ton of days of Applecare that Apple does not have to fulfill/satisfy = Saves them lotsa $

    Talk about having your cake and eating it to, accountants are so greedy *)

    Apple needs to provide a service where you can pay for your custom order online and make the custom machines available for pick up at retail stores - warranty would then start when the order is picked up. This would alleviate the current systems downfalls in this area - making warranty activations fairer to all customers and not just those who purchase via retail stores.
     
  19. SPEEDwithJJ macrumors 65816

    SPEEDwithJJ

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    Nov 2, 2008
    #19
    IMHO, although what Apple is doing may not be completely fair in the case of online/BTO orders, but at least they generally try their best to compensate this "lost fairness" for machines that are out of warranties. I've read quite a few cases on this forum where fellow members' Macs are out of warranty by a few days & even a few weeks for some when they bring their machines in to the Apple store for repair. Almost all of them have gotten their broken machines fixed for free (just like it is still covered under the machine's valid warranty period).
     
  20. iStudentUK macrumors 65816

    iStudentUK

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    #20
    1. I never said I thought it was fair, only that it made sense and it is what legally should happen. I tried to provide a possible explanation of why it may be that way.

    2. Don't assume just because I'm a 'legal type' I don't know about fairness. I'm an ordinary person who understands fairness. You'd be surprised to learn just how much fairness is a considered by judges and lawyers anyway.

    3. I do happen to think starting the warranty on the shipping date is fair (but if delivery is delayed that should be compensated).

    4. You choose to buy online, you don't have to. Apple doesn't have to bend to your will.

    5. We are talking about 3-4 days here, does it really matter that much?
     
  21. mrwonkers thread starter macrumors 6502

    mrwonkers

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    #21
    I think you need to read my last post again, If you wanto buy a custom ordered machine your only option is to purchase either directly or indirectly via the Apple Online Store - herein lies the problem.... Capice ?
     
  22. iStudentUK macrumors 65816

    iStudentUK

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    #22
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

    It is simple- you don't like the terms don't buy online. Buy a standard model in store or buy another brand. A configured Mac isn't some inalienable human right.

    I see nothing wrong with when Apple starts the warranty. It seems legally logical and also fair to me.

    Even if people disagree we are talking about ~3 days. Some perspective is needed.
     
  23. mrwonkers thread starter macrumors 6502

    mrwonkers

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    #23

    Thanks for your opinion, don't ever get any job that involves customer service/satisfaction as you'd FAIL...
     
  24. mgartner0622 macrumors 65816

    mgartner0622

    Joined:
    Jun 6, 2010
    Location:
    Colorado, USA
    #24
    See, I'm not sure if it would be fair for the company if they had a case like mine.
    My MacBook Pro 2010 i5 was purchased in June, 2010.
    However, I did not need to use it, as I was trying to squeeze all the life I could out of my older Macbook, and the Pro sat unopened, unused, and sealed in the box until Mid-January 2011.

    Should my warranty start when I opened it?
    That's a good six months I lost, i'm indifferent, but what does everyone else think?
     
  25. Hansr macrumors 6502a

    Joined:
    Apr 1, 2007
    #25
    I'm not familiar with US law but I'm pretty sure that in the EU the warranty should be issued when they receive payment from you and the contract is established.
     

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