Carrier Way to go Tmobile you bozos

[happycamper515]

Ordered 4 phones including 2 iphone 5S from TMO on 9/22. They finally send it out on Friday and it's scheduled for delivery by the end of day Tuesday (tomorrow). When I placed the order I requested to port over my 4 lines from Verizon.

This morning my cell sevice has been cutoff from Verizon and my numbers ported over to TMO. The phones won't be here until tomorrow which means I've got 4 lines with no cell service for almost 30-40 hours.

This is not the way to make an impression on new customers when you're taking them away from Big Red. At least they agreed to give me a $20 service credit for the inconvenience.

 

[antiprotest]

Obviously, you are not a happy camper.

 

[Beezy253]

Change username to PissedOffCamper515.

I would never trust any company to port over my number, unless I had the Sim/Phone I was going to port over to in my possession. It would SUCK to lose your number!

 

[CEmajr]

It's always best to get temporary numbers first and then port the numbers afterwards. That guarantees no gap in service. Sometimes these carriers take forever with releasing numbers to each other and such.

 

[Spacial]

Ordered 4 phones including 2 iphone 5S from TMO on 9/22. They finally send it out on Friday and it's scheduled for delivery by the end of day Tuesday (tomorrow). When I placed the order I requested to port over my 4 lines from Verizon.

This morning my cell sevice has been cutoff from Verizon and my numbers ported over to TMO. The phones won't be here until tomorrow which means I've got 4 lines with no cell service for almost 30-40 hours.

This is not the way to make an impression on new customers when you're taking them away from Big Red. At least they agreed to give me a $20 service credit for the inconvenience.

The terms of service, had you read them, spell out what to do to avoid the problem you're having. Taking personal responsibility is priceless

 

[djransom]

Never port until you have the new phones in hand and you're sure you're keeping the new service provider.

 

[happycamper515]

I thought about it for a second when the order screen asked if I was tranferring any numbers. I should have taken new numbers and ported after I was we got the phones like many have said. I 99.9% sure we'll keep the TMO since I had them 2 years ago before moving to Verizon then now moving back to TMO. We didn't have any issues with TMO back then so I can't imagine their coverage got worse. If anything it should have gotten better in the past 2 years.

 

[Ryno76]

they only offered 20 bucks?! man...i say at least 10 bucks a phone! lol...well, at least you know your numbers have been moved to TMO!

 

[karmamule]

Yeah, look on the bright side, sometimes it can turn into quite the ordeal to get numbers ported with the carriers each pointing the finger at the other. I've seen it take DAYS for some people ping-ponging back and forth between the old and new carriers to make it happen.

When your phones get here they'll be ready to go right out of the box!

 

[D3TSURA]

they only offered 20 bucks?! man...i say at least 10 bucks a phone! lol...well, at least you know your numbers have been moved to TMO!

I would have tried to get them to waive or credit the account for the cost of the activation fees for the phones.

 

[happycamper515]

When they offered the $20 I asked if I could have it per line and they said no. Plus there are no activaction fees on this orders. I thought that was standard practice that they waive activation fees.

 

[johnparjr]

So technically it wasn't their fault as you chose to port the numbers over and that happens when they ship the phone. When I switched to T-Mobile they guy on the phone told me to never do that as what happened to you is what happens. So when my 4 phones arrived I called and they ported all 4 lines within 5 min.

 

[GoCubsGo]

30-40 hours with no phones? Boy, I feel for you.

But not really. The whole porting process has been explained now. Next time get a temp number assigned.

 

[TraceyS/FL]

Major bummer

BUT, I did learn you can port later - that is helpful to me, we are going to port my DDs phone and have issues coordinating a couple of things related to the process.

Soooo, know that you helped me at least!