Went in to Store to get iPhone replaced, left with other goodies

Discussion in 'Community Discussion' started by AlphaDogg, Feb 23, 2011.

  1. AlphaDogg, Feb 23, 2011
    Last edited: Feb 23, 2011

    AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #1
    I went in to the apple store to pick up my MBP from repair (bad hinges). They replaced the display assembly (again.. :mad:). I also went in to have my iPhone 3GS replaced under warranty. The screen would flash white and it would show "No SIM" if I touched the corner of the screen. I saw my friend who works as a retail person at the Apple store. He checked me in to the genius bar. He followed me to the genius. He told the genius what I did with a 2010 MacBook that had coffee spilled on it . The genius replaced my iPhone, no questions asked. I then asked the genius if he had a spare SIM ejector tool. He said he might have one for me, winked, and then went through the door near the genius bar. About 5 minutes later, he comes out of the door by the genius bar with another employee. He told me that the other employee would be giving me his own personal SIM ejector tool. I said "are you sure you want to do that?" He said "Yeah! I think you deserve it after what you did to that MacBook (the MacBook that I was holding in my hand)." The genius also gave me a "black stick/spudger tool" saying that I deserve it. Go Apple!
     

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  2. nospeed411 macrumors 6502a

    Joined:
    Jan 15, 2010
    Location:
    east coast
    #2
    Cool Apple store. I have had many similar experiences at my Apple store in Lancaster, PA...good bunch of guys there.
     
  3. Apple OC macrumors 68040

    Apple OC

    Joined:
    Oct 14, 2010
    Location:
    Hogtown
    #3
    Yeah ... if you be nice to them ... often getting little bonuses is common. :cool:
     
  4. AlphaDogg thread starter macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #4
    Yeah, all the staff inside my local (Cherry Creek Mall, Denver, CO) Apple store are always nice!
    Yeah. I love the Apple store staff! Except that I believe that the "Geniuses" are mislabeled...
     
  5. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #5
    What does the black stick / spudger thing do?

    I would've asked for Apple stickers instead :D Haha. I dont think I've ever used the SIM ejector tool. I prefer ripping it out of my phone bear hands. Seriously though, I always just go with the paperclip. lol
     
  6. AlphaDogg thread starter macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #6
    The black stick helps with unplugging cables (the ones that lay down flat like battery connector, HDD connector, etc...) that are attached to a logic board of a MacBook/Pro/Air. They are also good for prying things apart (like what is needed when taking an iPod Touch apart). I have more than enough Apple stickers. I like having a SIM ejector tool, because... Well, because I want it... :p
     
  7. Lloydehhh macrumors member

    Joined:
    Jan 29, 2011
    #7
    What did you do with it?
     
  8. AlphaDogg thread starter macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #8
    Click the link and you'll find out!
     
  9. fortunecookie macrumors regular

    fortunecookie

    Joined:
    Dec 3, 2010
    #9
    Wow what a nice experience on your part. Unfortunately we don't have the same level of apple support here in my country.
     
  10. vincenz macrumors 601

    vincenz

    Joined:
    Oct 20, 2008
    #10
    Another happy story from the apple store. Good score on that ejector tool too!
     
  11. iHeartapple2 macrumors 6502

    iHeartapple2

    Joined:
    Jun 29, 2010
    #11
    Wouldn't it be nice if all retail stores followed in Apple's footsteps? Imagine getting that kind of service at the grocery store!
     
  12. AlphaDogg, Feb 24, 2011
    Last edited: Feb 24, 2011

    AlphaDogg thread starter macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #12
    Thank you. My friend who works at the Apple store said that he'd seen me on macrumors before when I signed into my AlphaDogg account on one of the MacBook Pros that they had there. It's a shame that they don't have such good support in all Apple stores...

    I was quite happy.
    Yeah. Like a free box of eggs as compensation for one egg being rotten or something like that. :D
     
  13. molala macrumors 6502a

    Joined:
    Oct 25, 2008
    Location:
    Cambridge, UK
    #13
    I use my earrings to eject the sim card. Also handy for stuck CD drives (the cup holder ones, not slot-loading).

    But it's always nice to get Apple freebies :).
     
  14. AlphaDogg, Feb 24, 2011
    Last edited: Feb 24, 2011

    AlphaDogg thread starter macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #14
    I love freebies of any sort, not just apple freebies! ;)

    Read: I am a cheap Jew. :p

    Yes, my religion is Judaism... lol
     
  15. alexpja macrumors member

    Joined:
    Mar 22, 2010
    #15
    Another great story about a great experience with Apple! +1 to you, Apple!!
     
  16. R94N macrumors 68020

    R94N

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    May 30, 2010
    Location:
    UK
  17. vintageapple macrumors member

    vintageapple

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    Aug 29, 2010
    #17
    thats nice man. I dont have much fun when I go to the genius bar, from my experience they stuck up and just assume the customer knows nothing.
     
  18. AlphaDogg thread starter macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #18
    Sorry for reviving this thread, but I never noticed this response. You have to prove to them that you know things about your Mac by explaining that you have troubleshooted the issue as much as you can. Like resetting the PRAM, SMC, etc... I am so well known at my local Apple store for being able to do such things, that each time I'm there, they ask me if I have tampered with the device.
     
  19. r1ch4rd macrumors 6502a

    r1ch4rd

    Joined:
    Aug 5, 2005
    Location:
    Manchester UK
    #19
    I'm pretty computer literate and know what I am doing but whenever I have been to the Apple Store we have had to go through the usual checking the basics even though I have already done it. However, I've always found the staff do it in such a way that I don't mind. Not sure what it is - perhaps just that they treat you nicely and listen to what you say patiently.

    Besides, they have to do it. If they take your word and it turns out that you were wrong it could cost you and them time and/or money. It doesn't hurt to be doubly sure.
     

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