What Does AT&T Consider a "New" Customer?

ckiggins314

macrumors member
Original poster
Jun 15, 2010
43
0
I switched from AT&T to Verizon back in December and have seriously regretted that decision. Their 4G network quality has decreased since I signed on and I have pretty much had enough.

With the new iPhone coming out this fall, I was wondering what AT&T considers a "new" customer. Would I be eligible for a subsidized iPhone since I have not been a customer since December? Or do you have to not have an account with them for a longer period of time?
 

mattopotamus

macrumors G5
Jun 12, 2012
13,285
3,432
I switched from AT&T to Verizon back in December and have seriously regretted that decision. Their 4G network quality has decreased since I signed on and I have pretty much had enough.

With the new iPhone coming out this fall, I was wondering what AT&T considers a "new" customer. Would I be eligible for a subsidized iPhone since I have not been a customer since December? Or do you have to not have an account with them for a longer period of time?
after 6 months from your previous iphone purchase, you are eligible for the subsidized upgrade. Either log into your account on att.com or apple.com and it will tell you your upgrade availability.
 

Geckotek

macrumors G3
Jul 22, 2008
8,555
79
NYC
I think it requires being away for a minimum of 90 days. But it's been a while since I've researched it.

Edit: Matt's reply seems to ignore the fact that you are no longer an AT&T customer.

Everything I've read says 90 days, but still haven't found a reliable source.
 
Last edited:

617aircav

Suspended
Jul 2, 2012
3,976
815
I switched from AT&T to Verizon back in December and have seriously regretted that decision. Their 4G network quality has decreased since I signed on and I have pretty much had enough.

With the new iPhone coming out this fall, I was wondering what AT&T considers a "new" customer. Would I be eligible for a subsidized iPhone since I have not been a customer since December? Or do you have to not have an account with them for a longer period of time?
I don't see why not. Some current AT&T customers will qualify for an upgrade. If you quit att you were likely out of contract, or paid an etf. Either way you fulfilled your contract obligation to AT&T. I had my AT&T contract on suspension from march 2010 to march 2012. When I reactivated it my contract had run out. I was able to get a subsidized phone.
 

ET iPhone Home

macrumors 68040
Oct 5, 2011
3,743
465
Orange County, California USA
I understand, "a new customer" means, when you cancel service and months later return to sign up with them again. Your account number will not be the same as when you left. However though, I know they can reestablish you back into your prior account depending on how long you left. But even if they did that, you're still a new customer.