Copy of an email sent to Apple: Hi. I live and work in Manhattan. I switched from Verizon to buy an iPhone. I want you to know that the ATT network is significantly less than the Verizon network. For instance, cell phone reception is poor at 72 and Broadway, a major Manhattan intersection. When I travel, Verizon phones have better reception. I was just on a job where the ATT phones were in a location in Boston and had no reception while all the Verizon phones had reception. You must improve your network. At this rate I will simply switch back to Verizon at the end of the contract. I was on the cell phone with another iPhone customer who said "Let me get near my window because I have ATT." On a business level, what good is getting a million plus new customers if you can't keep them??? In other words, what good is it to have the coolest phone if you don't have the coolest network???