What happens to the returned scuffed iPhones?

Discussion in 'iPhone' started by Semester, Sep 28, 2012.

  1. Semester macrumors regular

    Semester

    Joined:
    Oct 27, 2011
    #1
    What does Apple do with all the scuffed iPhones that have been returned?

    I suppose they don't try to resell them in hope that the next person won't notice the scratch or scuff. I figure it can't be very easy to refurbish them since you can't really repair or even replace the aluminium cover easily. Reusing the components is of course an option but most likely a pretty costly one considering the logistics and all.

    Any educated guess on what Apple or companies in general do in these situations?
     
  2. SR45 macrumors 65832

    SR45

    Joined:
    Aug 17, 2011
    Location:
    Florida
    #2
    They are refurbished. Depending on the condition, they may replace components. With the iPads, they will change out the battery, and replace the outer shell.

    Apple Certified Refurbished Products

    Frequently Asked Questions:

    (1) What are Apple Certified Refurbished Products?
    Apple Certified Refurbished Products are pre-owned Apple products that undergo Apple's stringent refurbishment process prior to being offered for sale. While only some units are returned due to technical issues, all units undergo Apple's stringent quality refurbishment process.

    Each Apple Certified Refurbished Product:
    is fully tested (including full burn-in testing).
    is refurbished with replacement parts for any defective modules identified in testing.
    is put through a thorough cleaning process and inspection.
    is repackaged (including appropriate manuals, cables, new boxes, etc.).
    includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details.
    is given a new refurbished part number and serial number.
    is placed into a Final QA inspection prior to being added to sellable refurbished stock.
    Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures.

    (2) What should I expect when I purchase an Apple Certified Refurbished Product?
    Substantial savings
    A fully functional unit with complete documentation
    The assurance that the unit meets Apple's premiere quality standards, and that its defective components have been replaced by genuine Apple components

    (3) Can I purchase the AppleCare Protection Plan for my Apple Certified Refurbished Product?
    All Apple Certified Refurbished Products are covered by Apple's One-Year Limited Warranty. For extended coverage, you have the option of purchasing the AppleCare Protection Plan with your Apple Certified Refurbished Product. The AppleCare Protection Plan extends the complimentary coverage on your Apple Certified Refurbished Product to up to three years of world-class support for Mac, and up to two years of world-class support for iPod, iPad, iPhone, and Apple TV.


    (4) A refurbished item that I wanted is no longer available. How can I ensure that I get an item when it's in stock?
    Refurbished supply is usually very limited and we often run out of refurbished inventory. We recommend that you act quickly if you see an item that you like. A product will be reserved for you once you've completed checking out and we've received full authorized payment. Please note that some payment methods take longer than others and that availability of a refurbished product is not guaranteed until we receive your full payment.

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  3. Geckotek macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #3
    They are used to kill kittens due to all the bad karma.
     

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