What happens when a phone on contract is stolen/lost

Discussion in 'iPhone' started by Somerville, Apr 10, 2013.

  1. Somerville macrumors newbie

    Joined:
    Apr 10, 2013
    #1
    Up till now I've been running on PAYG but I'm making the move to contract. Though I will get insurance that covers it if its lost or stolen what happens to the price plan if its lost/stolen. Surely you don't have to pay for something that you're not paying for. Maybe they provide you with a new sim?

    Replies would be welcome :)
     
  2. Ste Nova macrumors 6502

    Joined:
    Jan 20, 2012
    Location:
    LL22, UK
    #2
    phone gets blocked, sim gets blocked
    you get new sim (same number)
     
  3. Somerville thread starter macrumors newbie

    Joined:
    Apr 10, 2013
  4. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #4
    You pay regardless. The phone company cares not if your phone was lost/stolen/damaged.
     
  5. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #5
    If someone racks up charges on your account and you call up your provider, they will likely help you out. I've had a ton of things comped. I was getting billed for texts when I had an unlimited text plan. I called up att and asked what that was for. They found that the number was Canadian, so the text was being billed as out of country. I was happy with the answer and explained that I was looking for a truck, which is why I texted some unfamiliar numbers. The rep told me beat of luck on my search and gave me $10 credit in case I texted like that.

    The moral of the story, sure the company doesn't have to do much. But if you call them up and tell them what's going on, it's pretty easy to take a look at recent usage and decipher whether its different from your normal usage or not. Do they HAVE to do anything? Certainly not. But they probably will. And if they don't, call right back and get another rep.
     
  6. simply stunning macrumors regular

    Joined:
    Oct 26, 2010
    #6
    I will add that they aren't going to drop your contract for you if you loose your phone or even if it is stolen. You will still be tied to your (2year) contract. So it is true that you can get them to cover extras if someone messes with your account, but they will have you finish out your term with them.
     
  7. sparrky macrumors 6502a

    sparrky

    Joined:
    Oct 23, 2008
    Location:
    California
    #7
    Do all carriers do this? I didn't know the phone gets blocked (making it unusable, I presume?). I'd be pissed to have my phone stolen, but would get some consolation knowing they can't use it.
     
  8. ZombiePete macrumors 68020

    ZombiePete

    Joined:
    Aug 6, 2008
    Location:
    San Antonio, TX
    #8
    Your carrier banishes you the Phantom Zone until your contract is up.
     
  9. tardman91 macrumors 6502a

    tardman91

    Joined:
    Oct 21, 2009
    Location:
    Tampa Area, FL
    #9
    I believe that Verizon and Sprint and other CDMA carriers can block the ESN number, making that the phone can't be activated on their networks. It can be cloned and what not, but that is a little more complicated than your average low-life thief would probably be up for. It's not quite as easy with GSM carriers. Technically I believe that ALL providers CAN block phones, it's just a matter of them not getting involved in it.
     
  10. Fdfan100, Apr 11, 2013
    Last edited: Apr 11, 2013

    Fdfan100 macrumors member

    Joined:
    Mar 28, 2013
    #10
    I'm still pissed after all these years Apple has yet to verified when you swap a phone at their stores, if they would validate whether or not the phone you are swapping has a bad ESN/IMEI block given that the phones received that status due to it being lost/stolen.

    It kind of defeats the purpose of keeping the phone block. I feel bad for the people that lose their phone or worst stolen. I've been in that position before, that's why I never go without phone insurance. The extra $7 a month at least gives me a piece of mind if I lose the phone or get robbed.

    It quite ridiculous how my local Craigslist looks, you got people buying iPhones all day long, regardless of the phone status. Because for iPhone, they're gonna swap or use an esn cleaner.

    I honestly don't even buy any phones on Craigslist no more. 3 years ago, for me at least, use to be hell of bargains. Crazy deals, like getting phones for less than half price and like new condition. Now I see is people trying to sell for ex. a used iPhone 5 16gb for $600. Seriously? I might well pony up the extra 50 and buy it new. Where is the bargain in that. Ones that kill me are, ex. used S III . In it excellent condition with a cracked screen, for...$350. I really can't say much after that.

    Word of advice as well, be safe buying phones on Craigslist as well. In my area, this situation is happening more than often lately. To me this is much worse than getting robbed. Buy a phone, everything working well for a few days, maybe even more. All of sudden, bam phone is blocked. Why, because whoever you bought it from made a sleazy insurance scam. Equivalent to rear ending somebody, 99.9% your screwed. Even having a CYA folder documenting everything, doesn't help much at all. It’s sad how people destroy the integrity of sites like Craigslist for such illicit activities.
     
  11. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #11
    Att and tmobile also blacklist phones so the phone would be useless in the USA. It can still be unlocked and used abroad.
     
  12. 3rd Rock macrumors 6502

    Joined:
    Aug 10, 2012
    Location:
    Over here
    #12
    Here you go Fdfan100. Paragraphs are easier to read and some just pass over it, and not bother reading it. ;)

     
  13. Fdfan100 macrumors member

    Joined:
    Mar 28, 2013
    #13
    My bad lol, was just about to fix it. Just went typing away on my phone.
     
  14. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #14
    I bought 30+ phoned from craigslist last year, and only one phone was bad, an iPhone 5. Most people are honest, plus you have to be diligent in your purchase. The bargains are unbeatable. IPhone 4s for $220, HTC one x for $100 etc.
     
  15. SAD*FACED*CLOWN macrumors 65816

    SAD*FACED*CLOWN

    Joined:
    Apr 5, 2010
    Location:
    Houston, TX
    #15
    not in murica
     
  16. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #16
    Yes it does.
     
  17. SAD*FACED*CLOWN macrumors 65816

    SAD*FACED*CLOWN

    Joined:
    Apr 5, 2010
    Location:
    Houston, TX
    #17
    how come my coworker's iPhone 5 wasn't blacklisted etc.? hers was stolen in January of this year and just recently recovered a few weeks ago...once she got it back she put her sim from the new iPhone that she bought to replace it and it worked, of course the phone was reported stolen immediately to AT&T in January...she ended up selling it to another coworker who is also on AT&T and that other co worker uses the phone without any problems...

    please explain I'm interested in your reply
     
  18. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #18
    Probably because the employee forgot to. It's a well known fact that att and tmobile blacklist phones since December. I purchased a 5 from craigslist that was blacklisted. Just do an internet search on the topic.
     
  19. sparrky macrumors 6502a

    sparrky

    Joined:
    Oct 23, 2008
    Location:
    California
    #19
    I looked this up out of curiosity and apparently if T-mobile blacklists a phone, it's also blacklisted on AT&T and vice versa. That's pretty cool! I also read that if a Verizon phone is blacklisted, it won't prevent the thief from using it on a GSM carrier :\
     
  20. AFDoc macrumors 68030

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #21
    New user enjoys their new phone and you're sol?
     
  21. takeshi74 macrumors 601

    Joined:
    Feb 9, 2011
    #22
    I'm guessing you need to re-word this. You're definitely not paying for something if you're not paying for it.

    As stated above, lost/stolen device doesn't waive the contract on your service. If you want insurance then get insurance. Otherwise you pay for a replacement or you pay the ETF.
     

Share This Page