Went into the Verizon store yesterday and purchased a new black 64GB and after the guy activates the phone and opens the box it has a nice size ding to one of the outside corners. I told him that I'm not taking that phone and he says I have to call Apple as it's not Verizon's problem. I told the moron just give me my money back and cancel my contract and then he calls the manager over and they give me another new 64GB. This one has no damage to the edges but after I removed the plastic from the back I notice damage where the glass meets the metal on the lower right back. It's not real bad and I could probably live with it but I think for $400.00 people should not have to accept damaged goods right out of the box. How is Apple handling these problems? If I call Apple will they send me a new "Flawless" replacement? Will the replacement be another new in retail packaging or someones else's refurbished returned phone? Or could I end up with worst then I have now?