I know that I ran into problems years ago when I attempted to get an "out of production" iBook repaired. It was still under Applecare warranty through my employer, but parts were hard to come by it seems. My employer was dealing with Apple on that one, and I ended up getting an entirely new model (I think it was a refurb, but I didn't care) rather than a fairly small repair (thanks Applecare!). Now I am considering upgrading to a MBP for the sturdier case and glossy screen, but I took a good look at my black Macbook (or the Blackbook as I call it). It is a basic little Santa Rosa 2.4 with the 13" screen, 2 gigs of ram, and a 250 gig drive. It has served me well for the last couple of years. It was bought directly from Apple and I did purchase Applecare. Only repairs to it have been 2 straight swap replacements of faulty power supplies. No surprise there. My problem is that I am getting that typical palm rest crack on the right side. My WHITE Macbook that I use at my job (employer owned) has basically cracked all the way around with big pieces falling off, and they've offered to have Apple fix it as they said mine was the worst case they'd seen yet, but I don't want it taken out of commission for an extended period so I've declined thus far. My other problem is that many of the keys on the keyboard have worn through to just white. I didn't realize they were painted keys, but they clearly are, and many of them are just completely white. It doesn't bother me much as I type by hand, but my six year old is just learning how to type and it has made it almost impossible for him since he doesn't have the letters memorized. I don't necessarily want to sell this computer, but I can see how if I'm upgrading to a similar computer in features and capabilities that there isn't much sense in keeping this one. I also feel like these are defects and since I paid the $200+ for Applecare then I should have them make sure my computer is defect free. The big question.... do they still have parts to do this repair and will they replace these parts or deny me? Or swap it out with a refurbed white Macbook (the current model)? Will they deny the repair and say that these are normal wear and tear items? If that is the case then there isn't much sense in sending my computer off for a week to be turned down. That also happened to me once on an iPod and I was ready to never buy apple again. They claimed a battery that died after 20 minutes was "in spec" and after blowing all of my songs off of it for me sent the same one back and it was completely unusable from then on out and is now in my junk box. If you've dealt with a Black MacBook service situation lately please tell me what your experience was. Yes... I did try search, but since this is a timely thing (model that has been out of production for over a year) then I figured I'd check and see what the most recent of you have experienced. I noticed that this has been handled differently at different times over the years by what I was reading in search. I just wanted to see what the most recent experiences and resolutions were for us Blackbook owners with defects. Thanks!