what is the longest it's ever taken for a repair?

Discussion in 'MacBook Pro' started by ghanwani, May 15, 2017.

  1. ghanwani, May 15, 2017
    Last edited: May 15, 2017

    ghanwani macrumors 6502a

    Joined:
    Dec 8, 2008
    #1
    My laptop has been with the Apple since last Monday (so 7 days now) and the only status that I see is that it's still in repair. I called and there's no info from the reps other than what I see online.

    The last 2 times it was sent in for repair, it was back in my hands in about 4 days total (including the day of drop off). What I'm experiencing now is a different level of service (in a bad way).
     
  2. QueenTyrone macrumors 6502a

    QueenTyrone

    Joined:
    Sep 21, 2016
  3. logicstudiouser macrumors 6502

    logicstudiouser

    Joined:
    Feb 4, 2010
    #3
    I have joint venture which has the perk of giving you front of the line for repairs. Longest I have waited is 3 days with an out of stock part being the delay. Shortest wait has been 1 hour on an in stock part.
     
  4. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #4
    That's long!

    My car doesn't take that long even when they have to order parts for it.
     
  5. Kcetech1, May 15, 2017
    Last edited: May 15, 2017

    Kcetech1 macrumors regular

    Joined:
    Nov 24, 2016
    Location:
    Alberta Canada
    #5
    Longest in while I was in the USA, 22 days ( 2011 rMBP ) went in July of 2014 for its second repair of 4
    Longest in Canada - nMP, 74 days , and 35 days for 2015 rMBP
    Longest in Europe - Germany to be specific, Xserve unit in 2010 went in for 118 days, the UK, 17" MBP in for 50ish days.

    average tends to be 2-14 day range here in Canada
     
  6. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Mine was also around two weeks for a repair as well.
     
  7. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #7
    Ive had 6 Mac repairs - take about 5-6 days counting shipping days.
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    I once had a repair quoted to 3 weeks, and I was expecting that but thankfully it was done sooner the estimate.
     
  9. Trixs macrumors regular

    Joined:
    Mar 26, 2008
    #9
    1 repair so far. 3 days (or like 2,5 I guess) at Apple store Australia.
     
  10. maxmilder macrumors newbie

    Joined:
    Jan 30, 2018
    #10
  11. Miltz macrumors 6502a

    Joined:
    Sep 6, 2013
    Location:
    New York
  12. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #12
    6 months give or take 17”Mbp lack of logic boards. They gave up and swapped it for 15” bto
     
  13. Mobster1983 macrumors 6502a

    Joined:
    Sep 8, 2011
    #13
    Just sent my 2016 MBP 15" in last month for top case/keyboard replacement. Took about 10 days.
     
  14. leoynick macrumors newbie

    leoynick

    Joined:
    Sep 28, 2014
    Location:
    Spain
    #14
    My 2016 MacBook Pro 13 touchbar 16 days for replacement top case + 28 days for swapping Macbook (even without the). A shame. Nueva Condomina, Spain.
     

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