What is wrong?

Discussion in 'iPhone' started by lilatheflirt, Aug 15, 2013.

  1. lilatheflirt macrumors member

    Joined:
    Jan 6, 2012
    #1
    I have a friend who bought an iPhone 5 whilst on holiday in Japan. When we tried to insert a sim card from another country this is what happened:
     

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  2. pmontanarella macrumors 6502

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    Oct 12, 2012
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    Rio de Janeiro, Brazil
    #2
    It means the iPhone is carrier locked. It cannot be used with any carrier other than the one it was bought from.

    Pietro
     
  3. lilatheflirt thread starter macrumors member

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    Jan 6, 2012
    #3
    That's what I thought. He was duped, having been told it was unlocked. Thanks!
     
  4. bjb.butler, Aug 15, 2013
    Last edited: Aug 16, 2013

    bjb.butler macrumors 6502a

    bjb.butler

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    #4
    It says very clearly what is wrong.
     
  5. narutoninjakid macrumors 6502

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    New Jersey
    #5
    That's something you test before you leave. Sorry though
     
  6. lilatheflirt thread starter macrumors member

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    #6
    True. He doesn't know anything about these things, I guess the seller was very convincing. lol. This is his first smartphone and he bought it by himself. He used it whilst in Japan so didn't really think anything was wrong at first. It was only when he got back and was able to get a nano sim from his own carrier when this happened.
    We'll try to get it unlocked somehow and see if it'll work
     
  7. Nermal Moderator

    Nermal

    Staff Member

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    #7
    Am I just going blind or is there no space between the second and third sentences? Is that an Apple-provided message?
     
  8. Applejuiced macrumors Westmere

    Applejuiced

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    At the iPhone hacks section.
    #8
    Lol:D
    Correct, its very clear.
    Obviously the phone is locked to another carrier.
     
  9. veneto macrumors member

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    Aug 14, 2013
    #9
    That is a new sentence. Apple had gotten complaints about customers not knowing whether or not their phones was unlocked, and I got routed to an Engineer, after that complaint they started adding these new messages, better explaining why the phone is not operational. It used to just say, "Please insert another SIM...etc" then they added the new sentence. Without putting a space.

    There is always carrier confusion. Call, complain, and then only buy from Apple.
     
  10. braddick macrumors 68040

    braddick

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    #10
    Probably locked to SoftBank and let me tell you, an unlock won't be a part of that iP5's feature.
     
  11. lilatheflirt thread starter macrumors member

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  12. Skika macrumors 68030

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    #12
    its still an marvellous iPod touch.
     
  13. braddick macrumors 68040

    braddick

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    #13
    Might need to get a Softbank SIM card though (or, Hactivate) to get even that to work out for the OP.
     
  14. Applejuiced macrumors Westmere

    Applejuiced

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    #14
    He can't even get that far:)
     
  15. lilatheflirt thread starter macrumors member

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    Jan 6, 2012
    #15
    It actually works as an ipod touch. He was able to talk to a friend and it seems there's a way out of it. He needs some sort of microchip to unlock the phone and it'll work.
     
  16. iDuel macrumors 6502a

    iDuel

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    Greece/USA
    #16
    Maybe you could call SoftBank in Japan and explain the situation. Since he doesn't live there, they may be able to unlock it for him.
     
  17. lilatheflirt thread starter macrumors member

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