OK, I have had lots of problems with my MacBookPro Purchase and apple is continuing to strike out. My first guess was to try the steve jobs email, but would love suggestions as all else has failed. I ordered onlne a refurbished MacBookPro where applications crashed hourly. I took it to a city with an applestore who sent it on to apple repair. Apple Repair held it days without sorting it out. They held it till I called then said they called me/called the wrong number/ did not have my number. All three excuses within 10 min. 5 calls later, I am promised a new hard drive, but they sent it back to me, seemingly untoched. I open and right away I see that spotlight is not working and it crashes in Word & Firefox etc. I am promised a replacement after >20 phone calls. But they don't return messages to send it. Then it doesn't get sent and MBPs go on backorder. Then they make me sign a release to get the replacement. (when you know then screwed up) After the delay for those to be processed, they send the computer to the wrong address. Then it goes back to China. Then they send one, a month after I took it to apple. At each step, no one I spoke to could do anything. The guys shipping the computer could not be reached by phone, even by apple reps, and there was always a day and a half wait for a call to be returned. I could never get a "manager" or someone who could answer for all the mistakes made or explain why there was no rush to replace a bad computer on the second try. No one was empowered to do anything. The computers were in stores. I was told all kinds of mis-information, such as each computer was shipping from california, though tracking and the label said china. This was a very saddening experience, with each of the 60 pages of phone/email logs. Would there be someone at apple to send a letter, or do you suggest this steve jobs address as the best bet?