What's Apple's Logic In Not Making It Easy To Swap Between Black and White?

donster28

macrumors 68000
Original poster
Oct 5, 2006
1,623
618
Great White North
Apart from just wanting to swap to the other colour because of a change in mind, why won't Apple Stores allow one to swap colours when exchanging a defective one?
 

nostresshere

macrumors 68030
Dec 30, 2010
2,676
268
Think about it from a BUSINESS perspective.

The phones are in short supply. Giving you one means somebody else is not going to get one right away.

You phone is now used. Has to processed, refurbed and sold as used.

Imagine if Toyota allowed you take a car back after a few days because of the color.

Silly stuff.
 

itjw

macrumors 65816
Dec 20, 2011
1,088
6
Because they can

Because they can and you will still wait in line to buy another one anyway

But more likely because:

They are different SKU's and different products. They may seem the "same", but they are not (hence why you want to swap... they are in fact different products). Name anything else that allows you to swap complete products after the return period?

If you process a return within 30 days you can certainly swap colors. After that, you need to get over your choice and either sell it (usually for near what it costs anyway) and replace it with what you want, or keep it and realize that you chose it in the first place.
 

kvizzel

macrumors 6502a
Jan 15, 2011
559
6
Think about it from a BUSINESS perspective.

The phones are in short supply. Giving you one means somebody else is not going to get one right away.

You phone is now used. Has to processed, refurbed and sold as used.

Imagine if Toyota allowed you take a car back after a few days because of the color.

Silly stuff.
What? Comparing a car worth thousands to a phone worth only hundreds? Yeah makes total sense.

If they wanted to get rid of the processing of refurbs they should bring back the restocking fees. People just return to purchase another. If they allowed to swap to a different device and that device is a refurb it would make more sense.
 

donster28

macrumors 68000
Original poster
Oct 5, 2006
1,623
618
Great White North
Because then everyone would be swapping phones every few months just because they know they have the option.
Think about it from a BUSINESS perspective.

The phones are in short supply. Giving you one means somebody else is not going to get one right away.

You phone is now used. Has to processed, refurbed and sold as used.

Imagine if Toyota allowed you take a car back after a few days because of the color.

Silly stuff.
Please do keep in mind that I am citing a replacement for a defective unit, not just a simple a colour preference change. I do understand why I can't exchange just for the sake of wanting the other colour instead.
 

botsmack

macrumors member
Dec 16, 2008
69
1
Birmingham, AL, USA
I don't understand the trouble with swapping. Is the Apple store giving you a hard time or not allowing it? If it's within the 30 day window you can do whatever you want — swap it out, get a refund, etc. I just did that today at my local Apple store, in fact.

I walked in on Sunday and asked to exchange my black for the white. They told me they were sold out, but to check the evening inventory starting the next business day. Finally last night they had my right size and carrier in white. This morning they were sold out from reservations. So I just got a refund and will purchase during the 10 p.m. inventory update so I can reserve it instead of rolling the dice that there will be one in the morning.

In fact, the Apple sales lady asked me what I wanted to put for a reason and she just said "Buyer's Remorse" — quoting from their app for reason for return. I just re-activated my iPhone 4 and will try to order each evening until one is in stock.

At no time did they ever say I couldn't swap it out. They never asked why I was wanting to swap it out. In fact, they did everything they could to help me get it resolved by giving me the different scenarios I could do.
 

XboxMySocks

macrumors 68020
Oct 25, 2009
2,204
168
Please do keep in mind that I am citing a replacement for a defective unit, not just a simple a colour preference change. I do understand why I can't exchange just for the sake of wanting the other colour instead.
Like he said though, an iPhone has been made because you put an order in for it. Therefore, the colour you chose was what was manufactured. You're taking someone else's choice when you switch colours.
 

donster28

macrumors 68000
Original poster
Oct 5, 2006
1,623
618
Great White North
I don't understand the trouble with swapping. Is the Apple store giving you a hard time or not allowing it? If it's within the 30 day window you can do whatever you want — swap it out, get a refund, etc. I just did that today at my local Apple store, in fact.
Not allowed in my local Apple Stores. In fact, once that phone has been used for more than 30 minutes, it's considered sold for good and would just qualify for a similar colour replacement. This applies to a phone bought on contact.

I can see why you could have done that...you might have gotten an unlocked one, right?

----------

Like he said though, an iPhone has been made because you put an order in for it. Therefore, the colour you chose was what was manufactured. You're taking someone else's choice when you switch colours.
Hmmm..it does make sense to assume that both are different Apple products with different SKU's.
 

saving107

macrumors 603
Oct 14, 2007
6,376
14
San Jose, Ca
Please do keep in mind that I am citing a replacement for a defective unit, not just a simple a colour preference change.
I understood your question, but I envision all sorts of "problems" occurring with people's iPhone "all the sudden" and going in to "fix" the headphone jack and walking out with a different colored iPhone/iPad/iPod touch/iPods.

Accessories are also covered under warranty, so will people also be allowed to swap Smart Covers, Bumpers, Cases?
 

donster28

macrumors 68000
Original poster
Oct 5, 2006
1,623
618
Great White North
I understood your question, but I envision all sorts of "problems" occurring with people's iPhone "all the sudden" and going in to "fix" the headphone jack and walking out with a different colored iPhone/iPad/iPod touch/iPods.

Accessories are also covered under warranty, so will people also be allowed to swap Smart Covers, Bumpers, Cases?
So you're suggesting Apple's reason is to simply control un-reasonable exchanges? I'm sure they already have control over that by checking phones before exchanging them. I'm more curious to know why, with a legit case, I can't just have a colour exchange after saying, "hey, could I have a white one instead, maybe I'll be lucky with a different colour this time around."
 

XboxMySocks

macrumors 68020
Oct 25, 2009
2,204
168
Hmmm..it does make sense to assume that both are different Apple products with different SKU's.
This may likely change as they become more available. But for now iPhone 5's are not exactly commonplace.

----------

So you're suggesting Apple's reason is to simply control un-reasonable exchanges? I'm sure they already have control over that by checking phones before exchanging them. I'm more curious to know why, with a legit case, I can't just have a colour exchange after saying, "hey, could I have a white one instead, maybe I'll be lucky with a different colour this time around."
As I stated before, the order you put in originally for your phone made it so they manufactured a certain colour - they were all accounted for. The two phones have different SKU's, so they aren't "just the same thing" therefore it isn't viable to exchange. If you weren't a flip-flopper and made up your mind, it wouldn't be an issue (your issue, that you're turning into Apple's fault :rolleyes:)
 

troy14

macrumors 6502a
Mar 25, 2008
739
88
Las Vegas (Summerlin), NV
Not really sure. I have my iPhone 5 black authorized for a warranty replacement as well and they would not switch it to white either. They cited that logistical issues with different part #s, which sort of makes sense. I believe there has to be a pretty easy way around this but I have seen very few posts on people who successfully had the swap without doing a return and rebuying... which is an issue for me because I originally bought it at Verizon... never again
 

jclardy

macrumors 68040
Oct 6, 2008
3,433
2,115
I had to have my iPhone 5 replaced due to it not making calls. Asked if I could swap for the white but he said they couldn't do it.

My guess is they keep replacement stock based on what the store sells, so if someone takes the other color, someone with that color may come in and have to wait for a replacement device.
 

mattopotamus

macrumors G5
Jun 12, 2012
13,600
3,983
well, you can do a return and repurchase and change colors that way.

I think a lot of it has to do with applecare+. If they allowed you to change colors, people would intentionally drop their phones if after 6 months they wanted the white instead of black or vice versa.
 

NT1440

macrumors G5
May 18, 2008
12,212
14,774
Apart from just wanting to swap to the other colour because of a change in mind, why won't Apple Stores allow one to swap colours when exchanging a defective one?
Because it is an entirely different SKU, the products are not the same.

Thats retail.
 

kalexn

macrumors 6502
Sep 17, 2012
384
0
Texas
it also may have to do with the whole "scuffgate" issue and people who are changing their minds for white and then maybe people who had white in the beginning but had a problem with the phone are unable to get theirs replaced. Who knows. They can do what they want :)
 
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