I called Sprint to factory unlock my iPhone 4S this does not seem like a complicated procedure. I have had the phone on the line for a year now, I have paid EVERY bill on time and I did not steal the iPhone from somebody. So I call Sprint and simply say "Can you factory unlock my iPhone 4S please?" The first person said that it was factory unlocked out of the box and I didn't need to call them. Knowing this was a lie from Macworld's article and that they had changed their policy a while after the 4S came out (http://www.macworld.com/article/1163003/sprint_clarifies_iphone_4s_unlocking_policy.html) I decided to hang up and try a new rep. Silly me! The next woman sounded like she was a teenager and said "Sir, this isn't AT&T we don't do unlocks" After explaining to her that the 4S is a world phone and that there is indeed a SIM card slot she literally NO JOKE said "Wait, what's a SIM card slot, are you sure you don't mean AT&T? Oh wait! You mean an SD card! " Seriously, Sprint? There is something really wrong with me calling two agents just to have an unlock placed on my account and being given completely inaccurate information twice. Previously I have found Sprint to have great CS but what happened this time? Any ideas?