Whats the Best way to cancel an AT&T preorder?

Discussion in 'iPhone' started by texaz41, Sep 20, 2012.

  1. texaz41 macrumors member

    Joined:
    Sep 18, 2012
    #1
    AT&T messed up my order and now they won't let me cancel it. Anyone?

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    They say it is because it is already in progress.
     
  2. ROLLTIDE1 macrumors 65816

    Joined:
    Sep 12, 2012
    #2
    refuse delivery or have your cc company block the charge
     
  3. texaz41 thread starter macrumors member

    Joined:
    Sep 18, 2012
    #3
    That doesn't help with the upgrade reversal. Plus, the charge is still pending. Won't "go through" until it ships. Can I refuse it before it hits?
     
  4. ROLLTIDE1 macrumors 65816

    Joined:
    Sep 12, 2012
    #4
    Sounds like you might want to call executive customer service there is no reason at all why they can't stop your order from shipping if your credit card company want do so
     
  5. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #5
    Good luck with that. Last year AT&T flat out refused to cancel any preorders at all for almost 2-3 weeks of customer complaints. That's why I ordered from Apple.
     
  6. texaz41 thread starter macrumors member

    Joined:
    Sep 18, 2012
  7. i-John macrumors 6502a

    i-John

    Joined:
    Jul 14, 2008
    Location:
    The Republic of Texas
    #7
    Apple do the same thing. Once it reaches a specific point in the order process, they can't cancel as your phone is already been "shipped".

    I ordered from Apple shortly after it went live. My phone was already "shipped" the next day, so I couldn't cancel. It was already packed up and on it's way.

    The best way is to accept it and send it back. See if you can take it back to a store.
     
  8. ROLLTIDE1 macrumors 65816

    Joined:
    Sep 12, 2012
    #8
    contact your credit card company
     
  9. texaz41 thread starter macrumors member

    Joined:
    Sep 18, 2012
    #9
    It's just weird to me that they won't cancel it considering it won't ship til oct 5th.
     

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