What's Your Hang Up ?

Plutonius

macrumors 604
Original poster
Feb 22, 2003
7,846
5,959
New Hampshire, USA
An interesting article showing a 911 operator hanging up on 1000's of callers because she was in a bad mood and didn't want to hear their complaints. It got so bad that the operator was hanging up on police that called 911.

Should the police department be sued and what penalty (if any) should the operator get ?

Note - For the forum members not in the US, 911 is the emergency number in the US to reach the police.
 

MadeTheSwitch

macrumors 6502a
Apr 20, 2009
827
15,203
An interesting article showing a 911 operator hanging up on 1000's of callers because she was in a bad mood and didn't want to hear their complaints. It got so bad that the operator was hanging up on police that called 911.

Should the police department be sued and what penalty (if any) should the operator get ?

Note - For the forum members not in the US, 911 is the emergency number in the US to reach the police.
Well, obviously any 911 operator who does such a thing should not only be fired but never work in that profession ever again as they clearly are not cut out for it. Beyond that it does seem that they are filing charges, which given the nature and fact that someone might have even died because of it seems appropriate.

As for the department, I don't know. It does seem that this issue went on a long time before they looked into it. Although they probably were not expecting a 911 operator to make a habit of hanging up on people. It's rather bizarre.
 

steve knight

macrumors 68030
Jan 28, 2009
2,596
6,958
Yes I read this. She needed to quit my first she did not want to do it. Glad they finally noticed it.
 

lostngone

macrumors 65816
Aug 11, 2003
1,340
2,833
Anchorage
She needs to be fired/charged AND her supervisor(s) as as well. I could understand if she did it once or twice a month but how did she hang up on 1000's of callers and no one is finding out until now. Clearly they need to do more audits.
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Note - For the forum members not in the US, 911 is the emergency number in the US to reach the police.
Isn't the number for emergency services in the U.K. 0118 999 881 999 119 7253?
 

bradl

macrumors 601
Jun 16, 2008
4,006
11,823
She needs to be fired/charged AND her supervisor(s) as as well. I could understand if she did it once or twice a month but how did she hang up on 1000's of callers and no one is finding out until now. Clearly they need to do more audits.
Agreed.

[doublepost=1476428017][/doublepost]

Isn't the number for emergency services in the U.K. 0118 999 881 999 119 7253?
Not sure. In Australia, the number is 000.

BL.
 

DrewDaHilp1

macrumors 6502a
Mar 29, 2009
578
11,573
All Your Memes Are Belong to US
999 although 911 works as well because a number of US tourists can't get their heads round the fact the emergency number is different in the UK.
Ed: Shaun, what's going on?

Shaun: Poo, it's engaged!

Ed: How about an ambulance?

Shaun: It's engaged, Ed.

Ed: A fire engine?

Shaun: It's one number, Ed, and it's busy! Okay? What you want a fire engine for, anyway?

Ed: Anything with flashing lights, you know?
 

Huntn

macrumors demi-god
May 5, 2008
17,060
16,564
The Misty Mountains
She should be fired. It sounds like suoervision was inadequate. If 9-11 is part of the police department, then they should be held liable for whatever damages resulted.
 
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thermodynamic

Suspended
May 3, 2009
1,336
1,175
USA
Sued? Not sure. Private companies do far worse and never have any real punishment that deters, so why for anyone else?

Employee: Suspension without pay at least. Bond set is too low. Find out WHY she acted that way and then resolve the problem, punishment alone won't resolve the underlying issues - at least for the first incident.

Department: Revamp policies and procedures and make known to employees the importance to take sick time off in the event the officer cannot do the work due to the importance and value of the job. Emotional and mental health are relevant.


Still, thousands of calls is large number.

Workers' lives do matter.

Oh, callers' lives matter more given the weight and importance of the job.

If she really wants to be unhappy, let her train an illegal to do her work? Not that the illegals would care since they wouldn't even come here legally (and as such ethically).
 

A.Goldberg

macrumors 68020
Jan 31, 2015
2,326
7,648
Boston
She sounds pretty unstable to have that kind of attitude as a 9/11 operator.

Fired, never to be hired again. Supervisors investigated. Legal consequences if any of those calls being hung up on turned into bigger issues.