What's Your Hang Up ?

Discussion in 'Politics, Religion, Social Issues' started by Plutonius, Oct 13, 2016.

  1. Plutonius macrumors 603

    Plutonius

    Joined:
    Feb 22, 2003
    Location:
    New Hampshire
    #1
    An interesting article showing a 911 operator hanging up on 1000's of callers because she was in a bad mood and didn't want to hear their complaints. It got so bad that the operator was hanging up on police that called 911.

    Should the police department be sued and what penalty (if any) should the operator get ?

    Note - For the forum members not in the US, 911 is the emergency number in the US to reach the police.
     
  2. MadeTheSwitch macrumors 6502a

    MadeTheSwitch

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    #2
    Well, obviously any 911 operator who does such a thing should not only be fired but never work in that profession ever again as they clearly are not cut out for it. Beyond that it does seem that they are filing charges, which given the nature and fact that someone might have even died because of it seems appropriate.

    As for the department, I don't know. It does seem that this issue went on a long time before they looked into it. Although they probably were not expecting a 911 operator to make a habit of hanging up on people. It's rather bizarre.
     
  3. steve knight macrumors 68020

    steve knight

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    Jan 28, 2009
    #3
    Yes I read this. She needed to quit my first she did not want to do it. Glad they finally noticed it.
     
  4. bradl macrumors 68040

    bradl

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  5. lostngone macrumors demi-god

    lostngone

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    Anchorage
    #5
    She needs to be fired/charged AND her supervisor(s) as as well. I could understand if she did it once or twice a month but how did she hang up on 1000's of callers and no one is finding out until now. Clearly they need to do more audits.
    --- Post Merged, Oct 13, 2016 ---
    Isn't the number for emergency services in the U.K. 0118 999 881 999 119 7253?
     
  6. bradl macrumors 68040

    bradl

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    #6
    Agreed.

    Not sure. In Australia, the number is 000.

    BL.
     
  7. Peterkro macrumors 68020

    Peterkro

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    #7
    999 although 911 works as well because a number of US tourists can't get their heads round the fact the emergency number is different in the UK.
     
  8. lostngone macrumors demi-god

    lostngone

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    #8
    Sorry, It was an I.T. Crowd(British TV show) joke.
     
  9. Peterkro macrumors 68020

    Peterkro

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    #9
    That's why it went right over my head, never watched it.
     
  10. shinji macrumors 65816

    shinji

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  11. DrewDaHilp1 macrumors 6502a

    DrewDaHilp1

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    All Your Memes Are Belong to US
    #11
    Ed: Shaun, what's going on?

    Shaun: Poo, it's engaged!

    Ed: How about an ambulance?

    Shaun: It's engaged, Ed.

    Ed: A fire engine?

    Shaun: It's one number, Ed, and it's busy! Okay? What you want a fire engine for, anyway?

    Ed: Anything with flashing lights, you know?
     
  12. Huntn macrumors G5

    Huntn

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    #12
    She should be fired. It sounds like suoervision was inadequate. If 9-11 is part of the police department, then they should be held liable for whatever damages resulted.
     
  13. thermodynamic Suspended

    thermodynamic

    Joined:
    May 3, 2009
    Location:
    USA
    #13
    Sued? Not sure. Private companies do far worse and never have any real punishment that deters, so why for anyone else?

    Employee: Suspension without pay at least. Bond set is too low. Find out WHY she acted that way and then resolve the problem, punishment alone won't resolve the underlying issues - at least for the first incident.

    Department: Revamp policies and procedures and make known to employees the importance to take sick time off in the event the officer cannot do the work due to the importance and value of the job. Emotional and mental health are relevant.


    Still, thousands of calls is large number.

    Workers' lives do matter.

    Oh, callers' lives matter more given the weight and importance of the job.

    If she really wants to be unhappy, let her train an illegal to do her work? Not that the illegals would care since they wouldn't even come here legally (and as such ethically).
     
  14. A.Goldberg macrumors 68000

    A.Goldberg

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    Location:
    Boston
    #14
    She sounds pretty unstable to have that kind of attitude as a 9/11 operator.

    Fired, never to be hired again. Supervisors investigated. Legal consequences if any of those calls being hung up on turned into bigger issues.
     

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