What's Your Warranty?

Discussion in 'MacBytes.com News Discussion' started by MacBytes, Nov 7, 2005.

  1. MacBytes macrumors bot

    Jul 5, 2003
  2. hob macrumors 68020


    Oct 4, 2003
    London, UK
    On his last sentance he says apple are known for good technology AND customer service. In my experience the technology is great, but the customer service isn't quite up to par...
  3. rdowns macrumors Penryn


    Jul 11, 2003
    Different people receive different levels of customer service. I think the amount of product you buy that they have records of has a lot to do with this.

    Other than my iPods, I have never had a Mac product fail going back to 1986.

    Recently, Apple simply swapped out my iPod shuffle, no questions asked. My 3G iPod was about 10 days out of AppleCare and they exchanged it for me on the spot.

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