I have been with Verizon for about 7 years now...because they have always had the best service and customer service! I bought my iPhone 5 on a cross-upgrade (I have a dumb phone that is never updated, so I use it as a yearly upgrade line). I have done this every other year for almost a decade without a problem. I pick up my iPhone 5 at the Apple Store and ask if I have to go over to Verizon to get this on the right line and they said yes. I go over to Verizon and ask a rep there if he can help me switch the phone to the right line and he immediately snaps: "Nope, can't do it." I said, ok, I've done this many many times without a problem. "Yeah, well now that the iPhone has a SIM card you can't change it for 24 hours" with a massively sarcastic and snide tone. "Can't do anything for you" I walked out and said, well thanks a lot for the attitude. he says, "No Problem sir, have a great day!" what a jerk!!! I went to the best buy store next door and they spent an hour trying to get it resolved...but unfortunately they came to the same result...but were at least nice about it. I went to the Apple store and told them the situation and they gave me a new SIM and got me up and running, no problem. Why is Apple the only company that gives a crap anymore? VZW used to be extremely customer satisfaction oriented. Now they seem to really suck at that! Another situation I had was with my iPhone 5 using extreme amounts of data even tho I'm using mostly Wifi. The Verizon rep over the phone just kept going back and forth telling me she sees the data sessions I've used and I'm wrong. I usually use 4-5GB/Month.....I used 3.5GB in a week!!! She just kept telling me that its me, and I can't dispute it until I go over my data....that is BS! I asked about the known issue of data over Wifi...and she said she knows nothing about it....and that google is not true...only opinion...even tho googling Verizon using data while on wifi brings up thousands of results. I called Apple and they patiently tried to figure out the problem (since I already got the VZW update the day I got my phone) and suggested resetting the network settings on the phone. Well, the day I called Verizon I had used 800MB in a day and was on Wifi most of the day. I called on Fri. Since I reset my network settings (4 days ago) I have used 23MB....big difference...again, Verizon falls short on Customer service...and Apple leaves me happy. WTF!?!?!