When does the 1 year Apple warranty start?

Elan0204

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Does anyone know when the 1 year Apple warranty starts on new computer purchases? I just bought a new iMac G5 and want to make a note of the exact date the warranty will end.

Did it start when I ordered my new iMac on September 10th?

Did it start when it shipped on the 18th?

Or, will it start when I get my iMac on the 24th?
 

FuzzyBallz

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Apple's warranty obligations are limited to the terms set forth below: Apple Computer, Inc. ("Apple") warrants this hardware product against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase.

So that basically translates to the date you have the product if you bought it at an Apple Store. If you bought it online, the warranty will start the date the product is delivered to you. It's no surprise if Apple use the order date as the start date for the warranty, they'll get a lot of pissed off customers w/ Apple's perpetual delays, ie, G5 Dual 2.5GHz.
 

Elan0204

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I think it is pretty safe to assume that the warranty doesn't start they day you order the product, I just listed the option for the sake of completely offering the possibilities.

FuzzyBallz, in the case of the retail store purchase, the warranty would clearly start on the day of purchase, but I think the situation is a little more vague with online orders. "The date of original retail purchase," for an online purchase could be when you are billed, so maybe the ship date is when the warranty begins. It seems like it would be more difficult to use the delivery date because then Apple has to check the tracking information and update their records accordingly. Apple could also use the registration you fill out when you first turn on the computer, but what if you never register?

I suspect that Apple uses the ship date, but that seems unfair to me, so I was hoping someone could tell me otherwise.
 

FuzzyBallz

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Well, if you want a definitive answer, you can always call Apple up.

And it's not rocket science for Apple to find out when the product will deliver since that date comes up along w/ ship date.
 

Elan0204

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OnceUGoMac said:
It starts they day it was ordered. That comes from the mouth of an Apple Care Rep.
There is no way that is right. That would mean that peoples' dual 2.5GHz G5 systems have already used several months of the one year warranty before they have been paid for or shipped.
 

Elan0204

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FuzzyBallz said:
Well, if you want a definitive answer, you can always call Apple up.

I could, but the MacRumors community tends to be more informed than Apple cutomer care reps and Mac Geniuses, so I think I'll wait a while longer for an answer here.

Just take a look at the answer OnceUGoMac got from an Apple rep for proof of my point.
 

Macky-Mac

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when they charge your credit card?

you havent "purchased" it until they take your money
 

FuzzyBallz

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Now that's just total BS. So the consumers get penalize for Apple's incompetence? Either that, or the Apple Rep you spoke to is as competent or well informed as one of those "I RTFM" Apple Genius.
 

JFreak

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Macky-Mac said:
when they charge your credit card?

you havent "purchased" it until they take your money
yes, this is essential to understand - apple cannot start the warranty period before they charge money from you.
 

Elan0204

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JFreak said:
yes, this is essential to understand - apple cannot start the warranty period before they charge money from you.
Yeah, I think we can all agree on this, regardless of what the misinformed AppleCare Rep told OnceUGoMac.

Really, I think the start date is one of the following:

1) The day when your computer ships (which is also the day you are charged)

2) The day when FedEx/UPS delivers your computer
 

baby duck monge

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either way, apple will be calling you up before the year is out to try and get you to upgrade to full applecare. so no worries if you're not exactly sure on the date now (because they will tell you)
 

Elan0204

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baby duck monge said:
either way, apple will be calling you up before the year is out to try and get you to upgrade to full applecare. so no worries if you're not exactly sure on the date now (because they will tell you)
I never got a call from Apple for my current Mac.
 

wdlove

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The delivery date is the easiest to use. They also have the date that you sign for your Fed-Ex delivery. Either way there would only be a one week discrepancy.
 

mklos

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I would think that it starts when you first register your Mac with Apple. When you do that, now Apple has the model of your Mac, the serial #, and all kinds of other information that you have provided when going through the Mac OS X setup assistant. So its not a wise to NOT register your Mac with Apple. Otherwise you may have problems getting service when needed for free under the warranty. This may also effect getting the AppleCare extended warranty.
 

FuzzyBallz

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mklos said:
I would think that it starts when you first register your Mac with Apple.
So some genius can register his Mac 1 year from the date of actual purchase and get 2 years of "warranty" if nothing happens in the 1st year?
 
FuzzyBallz said:
So some genius can register his Mac 1 year from the date of actual purchase and get 2 years of "warranty" if nothing happens in the 1st year?
Not the case, Apple does usually have a good idea when the computer is purchased at the store, I think the registration just confirms you own the computer, I could be mistaken. It seems open to interpretation since in the G5 case there should be no reason why Apple would start your warranty when you bought the computer when you have to wait 6 months to get it.

On another note: The AppleCare Protection Plan HAS to be registered. You either have to send in the card, call Apple, or register via email with your agreement number. You can also have an Apple technician extend your coverage over the phone.
I have seen many people who have bought the AppleCare package and have failed to register it, then when their one year warranty expires it can become very tricky to get a computer re covered.
 

Elan0204

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wdlove said:
Either way there would only be a one week discrepancy.
Some how things have a way of breaking right outside warranty, so one week can be a big difference in repair costs.

Maybe one of the lucky people who got their new iMacs already can call Apple and see what day their warranty started? That should be a pretty good way to settle the matter.
 

OnceUGoMac

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Yeah, I was a bit miffed since it took a month to get my iBook, but that's what the rep. said.
 

Macky-Mac

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FuzzyBallz said:
So some genius can register his Mac 1 year from the date of actual purchase and get 2 years of "warranty" if nothing happens in the 1st year?
I don't think that "when", or even "if", you register means anything as far as the warranty goes.

several years ago a client bought a new but discontinued model G4 through a local reseller who had "called around" to find the machine. Within a few weeks the CD burner died. AppleCare was called and they said their records showed it had been "sold" many months earlier than when my client had bought it..........My client had registered it right after buying it and that showed up on their records as well even though the recorded "sale" date Apple had was months earlier and not the date that my client had purchased it.

all very confusing potentially!!

but Apple Care said "no problem, just show your receipt from the reseller" and the date on that reciept would be the date they would honor for the start of the warranty.....and that's how it worked out at the authorized service shop
 

FuzzyBallz

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Macky-Mac said:
... and the date on that reciept would be the date they would honor for the start of the warranty.....and that's how it worked out at the authorized service shop
Yes, but the goal of this thread is to find out when the warranty starts for a Mac purchased online.
 

Macky-Mac

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FuzzyBallz said:
Yes, but the goal of this thread is to find out when the warranty starts for a Mac purchased online.
m'kay then....so I called the Apple Online store and was told that it starts the day they charge your card

(your receipt from the online store certainly will show a "date of sale")

(oh, and they said they don't charge your card until they ship....even if your order was weeks before shipping)