When I take a screenshot it saves as a blank photo that says "PNG" on it

Discussion in 'iOS 10' started by lenivy, Jun 20, 2017.

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  1. lenivy macrumors newbie

    lenivy

    Joined:
    Jun 20, 2017
    #1
    Hello,

    Every time I try to take a screenshot my phone just saves it as a blank picture that says "PNG" on it. I can take regular photos perfectly fine and view them in gallery. Also when someone sends me a picture over iMessage I can't view it. I tried to google this problem but I can't even find anyone asking a question like this.
     
  2. Shirasaki macrumors 604

    Shirasaki

    Joined:
    May 16, 2015
    #2
    Super weird.
    Possible to reset all settings? Or even do a factory reset.
    Ios screenshots format is indeed PNG though.
     
  3. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013

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