When is the last day to return the iPhone 5 to Apple?

Discussion in 'iPhone' started by Maximus831, Sep 30, 2012.

  1. Maximus831 macrumors member

    Joined:
    Jun 24, 2010
    #1
    If you received it on launch day, when is the last day to take it back? Can I take it back to the Apple store or do I need to ship it back to Apple? Thanks guys.
     
  2. SandboxGeneral Moderator

    SandboxGeneral

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    #2
    I think they have a 14 day, no questions asked, return policy.
     
  3. Maximus831 thread starter macrumors member

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    Jun 24, 2010
    #3
    Oops, I just wanted to clarify that I ordered the phone through Apple.com.
     
  4. LapsangSouchong macrumors 65816

    LapsangSouchong

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    the burrows
    #4
    Apple: 30 days.
     
  5. joeshmo2010 macrumors 6502a

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    Jun 25, 2009
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    Seattle, WA
    #5
    You have to ship it back. Online orders for iPhones cannot be returned to their retail stores --- per their online website returns link.
     
  6. SandboxGeneral Moderator

    SandboxGeneral

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    #6
    Okay, that applies to the iPhone only, and the 14 days I mentioned seems to refer to all other products.

    I looked it up here.
     
  7. Maximus831 thread starter macrumors member

    Joined:
    Jun 24, 2010
    #7
    Here's a little twist. Technically, I returned it to the Apple store and received a new phone from the store due to scratches. I wonder if I could just return it to the store now considering it was an exchange? I suppose I can call and ask tomorrow.
     
  8. vastoholic macrumors 68000

    vastoholic

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    #8
    That's exactly what you should do. If you have questions regarding Apple's policies, you should always ask the source of the policy.
     
  9. Maximus831 thread starter macrumors member

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    Jun 24, 2010
    #9
    "Items ordered on the U.S. Apple Online Store that arrived damaged or are incorrect can be returned to any U.S. Apple Retail Store, or by contacting Customer Service at 1-800-676-2775."

    Hmm...
     
  10. imazu macrumors regular

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    Jul 4, 2012
    Location:
    Couch
    #10
    I think you can just return it. The iPhone 4s had issues I ordered online for another family member and they replaced it. During the week, I decided I just might as well return it cause she likes the iPhone 5 that I have. She just needs to wait till it's available.
     
  11. Ctguy macrumors member

    Joined:
    Jul 31, 2010
    #11
    I just returned mine to local apple store today; i ordered it from apple.com on 9/14/12
     
  12. kjparfekt macrumors regular

    kjparfekt

    Joined:
    Sep 24, 2012
    Location:
    Washington, DC
    #12
    I've been told 30 days by the apple store manager in Georgetown. I'm trying to exchange my scratched, dinged, loose screen iPhone but they and the surrounding DC stores have no stock. I guess day 29 I'll return my launch day device if I still can't exchange it.
     

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