Where do I complain about a TV show that was miss encoded by the iTunes store.

Discussion in 'Mac Apps and Mac App Store' started by Eniregnat, Sep 11, 2007.

  1. Eniregnat macrumors 68000

    Eniregnat

    Joined:
    Jan 22, 2003
    Location:
    In your head.
    #1
    There is no easy place to complain about problems with downloads. All of the support pretty much states that Apple doesn’t make mistakes. They don't even have a drop down selection in their "request for help" page.

    I paid for a season of "Who Want's to Be a Superhero". All but one, #7, out of 8, is the correct program. #7 is some episode of the DeadZone.

    It is labeled as "Who Want's to Be a Superhero", but the wrong video was encoded.!!!!!
    "The DeadZone" is not in my purchase history.
    "Who Want's to Be a Superhero" is in my purchase history.
    My account states all downloads have be completed.
    It looks like they have, but #7 of the set is definitely not the program I paid for.

    There is no way to easily tell Apple that they made a screw up. If there is, does somebody know where I should complain?

    Could I possibly be at fault? Has anybody else experienced this?
     
  2. Eniregnat thread starter macrumors 68000

    Eniregnat

    Joined:
    Jan 22, 2003
    Location:
    In your head.
    #2
    I hate to answer myself- but I found where to complain.

    From: http://www.apple.com/support/itunes/store/download/

    Apparently from time to time the wrong album, song, or program is sent out.

    Thank you to cartmill72 at Apple.com's forums.

    Edit: Apple is fixing the problem and has issued me a temporary credit for the program. They are really on the ball!
     

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