Where is Mario for the Xbox?

Discussion in 'Games' started by twistedlegato, Jan 21, 2007.

  1. twistedlegato macrumors 65816


    Jun 15, 2006

    Hilarious read....and that mom is a jerk just to say!

    :apple: :apple: :apple: :apple: :apple:

    Sweet just realised there is a apple smiley!

    EDIT: LInk not working so here is the article:

    Where to begin...

    I've been in retail for five, almost six years, this April will mark my sixth year in retail (yay!), and I've got plenty of stories to share.. but I think I'll start out with one of my absolute favorite stories.

    Electronics Boutique is such a fun place to work for. Especially when your customers don't know what the hell they're talking about.

    Case in point, people who don't know what games are for what system.

    Why do I say this?

    I walked into my previous place of retail enjoyment in the mall in which it was situated, punched in and had a normal day until she arrived.

    Mother of three or four, two of them tagging along with, and completely certian she knew what she was after was the correct item.

    What was she after?

    A Mario game for the X-Box. Let me say that again. A Mario (as in Super Mario Brothers) game for the X-Box.

    I know what your thinking, "Mario games are for Nintendo systems.", well, when I casually explained "Mam, Mario games aren't avalable for the Microsoft X-Box.. I can happily show you where they're at, if you'd like." The lady looked at me as if I'd castrated her favorite animal with a rusty knife.

    "What do you mean, they're not avalable for the X-Box?" she asked with a glare that could be mistaken for daggers directly into the heart of the retail associate. At this point I'm thinking "Oh ____. She's dense as ____ and her (more than likely) son has told her that his favorite game has come on the wrong system." I slowly, and carefully explain "Mam, Mario games are a licensed item under the Nintendo brand name, until Nintendo sells the Mario name to Microsoft, the owners of the X-Box, there will never be a Mario game on the X-Box or X-Box 360," at this point she looked at me and told me "You don't know anything about these games, my 11 year old son told me he wanted Super Mario -Whatever- for his XBox 360." I was extremely offended by this, because I've been collecting a gaming magazine since 1989, the first year of their publication, and I pride myself on being a walking encyclopedia of games, knowledge, and trivia about games. However, the wonderful world of retail's unwritten rule states that "you must remain calm at all times when dealing with customers" what it doesn't say is "you must remain calm at all times when dealing with customers, dispite how stupid they may be." Again, I casually remarked "Mam, if you'll follow me to the Nintendo section I will be happy to show you where you can find any Mario game your heart, or your son's heart so desires, maybe you'll even recognise the one he's after by the name. I can't promise you anything though," emphasis on the Nintendo portion. At this point the lady started bubbling up and looked the color of freshly billowing lava.

    "Look you stupid ___ing retail peon, I don't need you to show me the ____ing Nintendo section, I need to know where the ____ I can find the God ____ Mario XBox 360." I said "Alright mam, I'll show you where you can find all of the Xbox 360 games, and if you locate it, I'll ring you up and you can be on your way." the lady stared at me like she was looking at an on-coming train. and said "About ____ing time." I slowly guided her to the X-Box 360 section and let her go about her means in her persuit of the elusive Mario 360 game.

    Ten to thirty minutes later, she came up to me, and proceeded to tell me that she couldn't find it. I wonder why...

    At this point I loaded up the search engine for our stock, and pulled her around when I searched for "Mario", and searched in the X-Box and X-Box 360 sections, knowing that I'd find nothing. A few seconds passed and nothing turned up. Again, I wasn't suprised. I turned to her, and I admit, probably said the wrong thing, but I said "Mam, I told you, there are no games for the X-Box systems, however if we look under all known Nintendo related systems, you can see that there are plenty to choose from, if you would like to pick from those I'm sure you could find the one you're looking for." She turned to me and screamed, about then, the manager got back from lunch and asked me what was going on, and I carefully, and quickly explained the situation. At this point, the manager carefully explained to her (again) that Mario was not avalable for the X-Box systems. She got extremely angry at this point, and asked for our district number, of course, being the associate who'd taken (so far) two hours with her, I happily complied and gave it to her.

    She pulled out her cell (why didn't she pull it out in the first place and ask her son what system the game is for is beyond me.. and unfortunately for me I couldn't ask her to do that), and called district. District, for the third time, told her that she was SOL when trying to find a Mario X-Box game. She got so angry she threw her Motorola Razr on the ground and stormed out of the store. I quickly gathered the parts and put it behind the counter, and ten minutes later she came back for it, and screamed at both myself, and the manager that she was going to go to another store in search of the game.

    I bid her a wonderful day, and wished her luck in her search.

    I never saw her again, athough, I will mention she tried going to another EB, which promptly called us to ask if I'd assisted her (because apparently she'd told them she'd had "horrible" service from us), and I acknowledged that I had, the associate on the other side of the phone said "Okay" with a tinge of laughter in their voice.. and hung up. Thirty minutes later they called back, and let me know that she couldn't find it in their store either, which, frankly didn't suprise either of us, but we still get a laugh out of it to this day.

    Makes me wonder if she ever found it...
  2. phungy macrumors 68020


    Dec 5, 2006
    Link isn't working for me.


    Wow... someone people need to do their research beforehand.
  3. rockthecasbah macrumors 68020


    Apr 12, 2005
    Moorestown, NJ
    HAHAHAHA that is a great story, thank you so much for sharing it.

    It serves her right. It's not funny so much that she was mistaken on the game platform, many non-gamers do not know much about games. The fact that she was such an jerk and obstinate that she could not have made a mistake, and then her subsequent outbursts, just make me giggle.

    I work in retail and i know the frustration it can be to handle a customer like that. The reward is getting to talk about them behind their backs about their stupidity :p
  4. kjr39 macrumors 6502

    Nov 26, 2004
    It always amazes me how rude people can be to another human being...

    What a nasty person.
  5. killr_b macrumors 6502a


    Oct 21, 2005
    It's everything I hate about consumers. :D
    And everything I hate about corporate retail. ;)

    I wouldn't have spent more than one minute telling her it's not possible before calling her a F****** idiot.

    I know, I know, I have no patience. :rolleyes:
  6. dllavaneras macrumors 68000


    Feb 12, 2005
    Caracas, Venezuela
    :D man, that's probably the best retail story I've heard!
    This adds just the right touch. Excellent writing!
  7. SpankyPenzaanz macrumors 6502a


    Sep 4, 2006
    ahhhhh memories of working back at compusa a few years ago now you get the dregs of society there
  8. Chundles macrumors G4


    Jul 4, 2005
    I'd have just risked getting the arse and given her a piece of my mind.

    Stupid bloody woman, I hate people who seem to think their 11 year old hyperactive, sugar-fiilled, game-addicted kids know better than the person who sells, stocks, trouble-shoots, orders and distributes the goods.

    Someone should've screamed right back at her.
  9. mkrishnan Moderator emeritus


    Jan 9, 2004
    Grand Rapids, MI, USA
    Screw the district manager. Call Luigi. I bet he knows where his brother is. :mad:
  10. twistedlegato thread starter macrumors 65816


    Jun 15, 2006
    :D :D :D :D
  11. dllavaneras macrumors 68000


    Feb 12, 2005
    Caracas, Venezuela
    :D That would have been the best thing to answer her.
  12. furcalchick macrumors 68020


    Dec 19, 2006
    South Florida
    what a dope. i wish people would do a bit of homework beforehand (not much, but simple things, like "is that game even on that system at all?"). these are probably the same dummy parents that buy their kids gta, and i wouldn't play that game.
  13. MattyMac macrumors 68000


    Oct 6, 2005
    Why did I just read that whole story...pretty ridiculous though if it is entirely true. Hard to believe people can act like that, but crazier things have happened.
  14. gadgetgirl85 macrumors 68040


    Mar 24, 2006
    That was funny :D What a stupid lady not to listen
  15. holamiamigos macrumors 6502a

    Aug 10, 2006
    this kinda reminds of one of my experiences at target... i was just browsing some of the games and a 9 year old and his mom got a target worker to get one of the gta games next to me.. then the target worker goes..." this is a mature game and contains violence yadda yadda yadda.. then the mom asks her son if he still wanted it and he says yes... then the worker said he strongly recommended her not to get it... the mom went off on the worker and then she left..
  16. Dagless macrumors Core


    Jan 18, 2005
    Fighting to stay in the EU
    Worse still is that she swore infont of her 2 young children.
  17. SamIchi macrumors 68030


    Aug 1, 2004
    Retail videogame stories are always amusing. :D

    :apple: :apple: :apple: Woo! apple icon!
  18. gco212 macrumors 6502

    Jul 21, 2004
    Actually, there, I think I agree with the mother. The worker had told her, the mother knew what it was and decided it was fine. At that point, the worker shouldn't be advising her. She knows, it's not his decision. I wouldn't storm out or anything, but that's not the worker's place at that point.
  19. gauchogolfer macrumors 603


    Jan 28, 2005
    American Riviera
    Thanks for the great story, it gave me a good laugh.
  20. MacNut macrumors Core


    Jan 4, 2002
    Actually it is, the store can be held liable for selling a game to a minor. The mother could come back in and say how dare you sell this game to my child. When I worked Video games I never sold any mature games to a child or unknowing parent. If the parent is aware then fine.
  21. zflauaus macrumors 65816

    Nov 19, 2004
    I believe it is true because my sister works at a F.Y.E. store, and some of the people that come in there. :eek:
  22. gco212 macrumors 6502

    Jul 21, 2004
    Which is why the mother is standing there giving permission. The guy told the mother, the mother said fine, and the clerk proceeded to try and talk her out of it. Once the mother knows, it's not the clerk's job to try and talk her out of it. It the clerk's job to make sure she's informed and ring her up. Not make sure she's informed, and then persist in trying to make the decision for her.
  23. Chundles macrumors G4


    Jul 4, 2005

    I guarantee you the two young kids know worse words than the mother could ever know. That's what friends at school are for - teaching you where babies actually come from and words/phrases so foul they'd make a psycho killer blush.

    Contrary to popular belief, kids use violent video games as a sort of safe haven from the terrors of the school yard. :D
  24. twentyone macrumors newbie

    Jun 26, 2006
    Oh, I totally believe this. The good stories you get from retail work. My personal favorites include the guy who asked if his printer printed on paper and the guy who asked if the directions on his new piece of hardware were correct.

    This is totally believable.

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