White spots + Applecare lost my laptop

Discussion in 'Macintosh Computers' started by nit_etc, Oct 11, 2003.

  1. nit_etc macrumors newbie

    Oct 11, 2003

    Well I got my 15" powerbook a month ago and it developed those pesky white spots. Turned it in to the nearest applestore at Bellevue, WA and they had it shipped for repair. Apparently, it was repaired and sent back to me on 10/7 but the Apple store still has not gotten it. I have requested Applecare to put a trace on it. The tracking number they have on record is not recognized by the Airborne website.

    - About these white spots: has anyone had their lcd replaced, and had this problem reoccur?

    - What happens if Apple or Airborne loses my powerbook? Anyone know? Will they replace it or should I expect to be given the runaround again? :(

  2. InAppleHeaven macrumors member

    Oct 6, 2003
    I know what you mean. I just received my new 15" about four days ago. There seem to be bright pixels and dead pixels. I want to get this fixed in some way. When you spend 3000 on something so small, you at least want a decent display. However, I love everything else about it. I am no longer INDELLHELL. If anyone else reads this, please reply so that we may learn about our options.
  3. juddotcom macrumors newbie

    Oct 11, 2003
    Well, my new 15" PB had one dead pixel, one stuck pixel and two bright spots. I could probably have lived with the pixels, but the bright spots were too obvious for me.

    I returned it a couple days ago, just one week after purchase (at least I'm used to waiting for these lappys). Anyway, this means Apple will either DOA (Dead On Arrival) it and send me a new PB, or they'll repair (replace?) the LCD. I'm still waiting to hear back.

    Does anyone know what the repair policy is? Do Apple use new LCDs, or could I end up with a reconditioned one, or an older one?? Anybody got any LCD repair stories they wanna share? Thanks.

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