Why can't I restart iphone? / No WiFi

Discussion in 'iPhone' started by serb, Aug 25, 2012.

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  1. serb, Aug 25, 2012

    serb macrumors newbie

    Joined:
    May 29, 2012
    #1
    I just backed up all my contacts, music, etc. ready to restore my iphone because the wifi option on my iphone is grayed out and just says off, and it isn't clickable. I have an appointment with the Genius bar tomorrow but i'd like to restore to see if that will work. does anyone here know why the wifi option would be grayed out and off? no water damage or drop damage to speak of, just turned off one day.

    anyways, i tried restoring but it just starts downloading 5.1.1, which i already have. why doesn't it let me just restore? can i skirt having to download 5.1.1 to my computer?
     
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  2. Intell, Aug 25, 2012

    Intell macrumors P6

    Intell

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    Jan 24, 2010
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    Inside
    #2
    iTunes needs to download a copy of the firmware from Apple's servers. It cannot use the copy on the iPhone, because that copy will be erased.
     
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  3. serb, Aug 25, 2012

    serb thread starter macrumors newbie

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    May 29, 2012
    #3
    any idea why the wifi is greyed out? the restore didn't fix it :(
     
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  4. Intell, Aug 25, 2012

    Intell macrumors P6

    Intell

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    #4
    Did you set it up as a new iPhone? If you did and its still grayed out, it is because the radio chip has a hardware problem.
     
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  5. serb, Aug 25, 2012

    serb thread starter macrumors newbie

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    May 29, 2012
    #5
    I did and nothing, would apple have to replace the whole phone or are they able to fix the chip right away?
     
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  6. miamialley, Aug 25, 2012

    miamialley macrumors 68030

    miamialley

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    Location:
    Los Angeles, CA
    #6
    You have a screenshot? Are you under warranty?
     
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  7. Applejuiced, Aug 25, 2012

    Applejuiced macrumors Westmere

    Applejuiced

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    At the iPhone hacks section.
    #7
    Its a hardware fault.
    Your wifi chip probably died.
    If its still under warranty they will replace the phone.
     
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  8. Intell, Aug 25, 2012

    Intell macrumors P6

    Intell

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    #8
    Sometimes they can just die without cause like that. They'll replace your whole phone. The chip cannot be replaced as it is soldered onto the iPhone's logicboard.
     
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  9. old-wiz, Aug 26, 2012

    old-wiz macrumors G3

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    Mar 26, 2008
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    West Suburban Boston Ma
    #9
    Right..I can't picture the Genius bar people being able to take apart an iPhone and replace a chip on the logicboard.
     
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