I have had three problems with Office v.X ever since I first used it. (1) Entourage displays graphics (pinstripes) in the wrong places, obscuring mail messages and when you click on them to clear them it crashes. (2) The length of file names is restricted (31 characters or something like that?) (3) Some unicode characters do not display making it impossible to use some foreign words and names. My solutions: (1) Don't use Entourage - ever. (2) Live with it and annoy other people by abbreviating long file names - this actually does affect some of the work I do, although I won't bore you with the details. (3) Finally cave in to buying Office 2004 (academic edition because I work for a university), because I often deal with foreign names and words, and need to send these files to people (an underscore just does not cut it) Question: should I have been forced by the above factors (like many others I am sure) to upgrade, considering I had no other use whatsoever for any new features in the Office Suite? Would you not expect if you'd spent £300 on the full version to have unicode abilities? Even if they couldn't have programmed the initial version with it, surely once they'd figured out how to do it in 2004 they could have issued an update to users of the earlier software? (Similarly with the filename length - come on £90 or more to sort this out!). Also I have been so stung with my experiences of Entourage that I can't see myself ever using it - in fact when the installer asked me if I wanted to use identities from my previous Entourage clicking Yes caused it to crash - not a good omen.