Why won't my chosen email address work for my website? (Google Domains)

Mildredop

macrumors 68020
Original poster
Oct 14, 2013
2,426
1,496
Sorry to ask this here, but this is literally the only forum I'm a member of. Any help greatly appreciated.

I have a Wix website and the domain is through Google.

In Google Domains I've set-up email wildcard forwarding so anything@mywebsite.com will forward to my Hotmail address.

However, the one I want (mail@mywebsite.com) doesn't work! It doesn't bounce, it doesn't appear in my Hotmail, it just disappears. Literally anything else followed by @mywebsite.com works, but not "mail". I can't see any settings in Wix or Google Domains that might be causing this.

What have I done?! What can I check? How can I make this work please?
 

D.T.

macrumors G4
Sep 15, 2011
10,536
10,164
Vilano Beach, FL
Is it possible there's an existing, actual mailbox with the 'mail' username, so mail@ is being handled as an inbox vs. a forward? So the priority is mailbox, then wildcard (as they exist), maybe cross check your email accounts.
 
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