Wife got a new 16gb phone, replacing her 32

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mainstreetmark, Sep 29, 2015.

  1. mainstreetmark, Sep 29, 2015
    Last edited: Sep 29, 2015

    mainstreetmark macrumors 68020

    mainstreetmark

    Joined:
    May 7, 2003
    Location:
    Saint Augustine, FL
    #1
    She got a iPhonr 5S on friday (of all days), and immediately the new phone used up all it's space trying to restore. She has 0 bytes free.

    So...
    - I upgraded her iCloud storage plan again to 50gb
    - I enabled the various iCloud/iPhoto settings
    - I plugged it into her old laptop, but it thinks it's imported everything, though the pictures end last February on the laptop.
    - I tried upgrading to iOS9 via the laptop, but even that requires 650mb
    - The lock screen says its still restoring from backup, though without space, i doubt it'll ever finish

    I consider myself an expert on all things Apple/iOS, but I have no idea how to proceed. All my normal attempts are failing.

    They have 10,000 programmers there, all of whom eat the dog food they make. Why am I struggling with this? What do I do?

    Frustrated.

    (and forum searches haven't revealed any compelling how-to guides)

    Edit:
    - Cannot do a backup of the device to the computer, for lack of space.
    - Laptop says the phone is over capacity by 104MB now, up from 20 a while ago, so it's doing something?
     
  2. mainstreetmark thread starter macrumors 68020

    mainstreetmark

    Joined:
    May 7, 2003
    Location:
    Saint Augustine, FL
    #2
    I restored the thing from factory settings. iCloud filled in the blanks with data. Lost all installed applications, and photos for the last 9 months. Thanks Obama.
     

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