Okay, so I have crappy luck . The first phone I bought had a legitimate deep scratch, after getting that replaced I realized I needed more space and went to 64gb (this one was my own fault), and then the new phone had legitimate hardware issues and I was given a replacement phone. The first two exchanges were actual exchanges and the last one was a replacement phone. Here is the issue, after I got home and was ready to put on my protective screen, I noticed three light scratches on the actual screen. I am so far and beyond annoyed right now :\. All of my other family members have had no problems with their phones and I keep getting duds. After spending so much time trekking back and forth to the store and waiting in lines I really just want a phone that isn't cosmetically damaged and works normally. I would really like to just return the phone altogether but I am afraid Apple will like flag my account or something. Is that possible? I have been a long time Apple customer buying all of their products (desktops, laptops, ipads, iphones, etc.) and I have never had problems like this before.