Will Apple look at my files when I drop off my Mac to get fixed?

Discussion in 'Mac Basics and Help' started by natatos, Sep 1, 2009.

  1. natatos macrumors regular

    Joined:
    Dec 23, 2008
    Location:
    Iowa
    #1
    I'm having problems with the fan so tomorrow or thursday they said the'll get more fans in and then replace it and I was wondering if I put a password on and make you have to log into the accounts at start up will they get on the guest account if they need to.
     
  2. -Ryan- macrumors 68000

    Joined:
    Jan 28, 2009
    #2
    They probably will. Sorry to be a cynic, but any computer repair company isn't exactly trustworthy with your stuff. Depends who services it really, but I wouldn't take the risk. Back up anything you don't want someone to see, as they'll probably want admin access.
     
  3. theMaccer macrumors 6502a

    theMaccer

    Joined:
    Oct 7, 2006
    Location:
    SoCal
    #3
    This may sound stupid. Take your hard drive out and let them boot from an external HD of their own.
     
  4. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #4
    There is no guarantee either way. I believe that they do warn you against the possibility of your hard drive being cleared regardless of what it is. When one of my Powerbook's screens had to be replaced, I signed a waiver that said that I understood that the hard drive might replaced and that I had backed-up my data.

    I recommend backing up no matter what you do. Apple could always drop your computer and end up having to replace the unit in full.

    Just back up and erase the files you don't want viewed?
     
  5. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #5
    If you make it obvious that you are hiding stuff, they likely will look.

    This is the method the US Post Office used to catch illegal stuff going through the mail. If you cover a package in tape, likely it is something bad inside.

    If you look paranoid, you likely have a reason to be. ;)

    ---

    Generally with all the machines in for repair, if they have to time to look, something is wrong.

    ---

    As people point out, you have a greater chance of your drive being wiped than them snooping around.
     
  6. xIGmanIx macrumors 6502a

    Joined:
    Dec 21, 2008
    #6
    yes, i would say anything on your hard disk is fair game, ethics aside. I always try and store personal items on my NAS to avoid such issues.
     
  7. natatos thread starter macrumors regular

    Joined:
    Dec 23, 2008
    Location:
    Iowa
    #7
    are they likely to have a external HD that they can boot from its just an apple store I'm not shipping it to them just dropping it off at the store for a night I think.
     
  8. -Ryan- macrumors 68000

    Joined:
    Jan 28, 2009
    #8
    Yep, every Apple Store has a few of them. They're used for diagnostics on systems.
     
  9. natatos thread starter macrumors regular

    Joined:
    Dec 23, 2008
    Location:
    Iowa
  10. Concorde105 macrumors newbie

    Joined:
    Sep 1, 2009
    #10
    I know this from firsthand experience :)eek:), Apple will use whatever sort of magic they have to create a new account with the name apple and with the password apple. How do I know this? We get computers for school, and mine had to be sent in for repairs. (airport wasn't working.) It took them two whole weeks to get it sent back to us because THEY SENT IT TO TENNESSEE. Anyways, I was looking at the user list when I got it back, and what do you know? Apple. So I tried logging in with the password apple, and it worked. So, hopefully they won't snoop around your files. Oh yeah, apple was an admin account.
     
  11. bigcat318 macrumors 6502

    Joined:
    Dec 25, 2007
    #11
    There is some language on the form you sign when dropping off your computer that essentially says that aren't reponsible if your information is lost or stolen while in their care. Now that doesn't mean they will purposefully snoop for things. But it does mean if they want to go through your files they can/will.
     
  12. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #12
    And if have a porn screensaver, especially if it's kiddie porn, the Apple store will call the police. Same if they see a lot of porn files on the desktop. If you have anything truly illegal, get rid of it first.
     
  13. razor-sex macrumors member

    Joined:
    Jul 23, 2008
    Location:
    Manchester
    #13
    Some guy got busted last week for handing in his mac for some kinda fix and he had cp on his HD.
     
  14. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #14
    People have been known to get into trouble because of files found on their computers when they are being repaired.
     
  15. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #15
    They're probably not going to snoop around specifically looking for things (no guarantees they won't though, never know what the repair person is up to) but if you have something on your desktop named "kiddie porn" that'll definitely get their attention.
     
  16. charlesbronsen macrumors 6502a

    charlesbronsen

    Joined:
    Oct 22, 2008
    Location:
    Toronto, Ont
    #17
    i formatted my HD before I brought my iMac in and got its screen replaced. The genie was shocked when he booted it up and the welcome screen came up. He said "I would do the same, you can never be too safe"
     
  17. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #18

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