Will Apple replace my iPhone 4s?

ogremoustro

macrumors 6502a
Original poster
Aug 17, 2011
626
28
Los Angeles, CA
So I went to an Apple store today and showed them my volume button problem, but differently than the video shows. At the store the volume would only go up by one level by itself and I had to touch the volume buttons. They opened my iPhone and cleaned it out, and asked me to try again, and it still did it. They told me it was all they could do and that they would change it if the volume went up by itself, but now this is happening:http://www.youtube.com/watch?v=-3MuzQOWJ_o&feature=plcp&context=C46dc3a3VDvjVQa1PpcFNzjPyu8DDSjswzrkYWurUUYBoBwp83IsM%3D
Will Apple replace my phone?
 

jackhdev

macrumors 6502
Apr 9, 2011
343
0
Bismarck, North Dakota
So I went to an Apple store today and showed them my volume button problem, but differently than the video shows. At the store the volume would only go up by one level by itself and I had to touch the volume buttons. They opened my iPhone and cleaned it out, and asked me to try again, and it still did it. They told me it was all they could do and that they would change it if the volume went up by itself, but now this is happening:http://www.youtube.com/watch?v=-3MuzQOWJ_o&feature=plcp&context=C46dc3a3VDvjVQa1PpcFNzjPyu8DDSjswzrkYWurUUYBoBwp83IsM%3D
Will Apple replace my phone?
As long as you didn't spill/drop your phone (anything considered an accident), Apple should fix it. Every iPhone has a free one year warranty.

Additionally, I had a friend who dropped his iPad 2. The display smashed and he was out of $600. He brought it to the Genius Bar and they replaced it for free. Hopefully they will help you out.
 

ogremoustro

macrumors 6502a
Original poster
Aug 17, 2011
626
28
Los Angeles, CA
your apple genus knows the answers best way to find out is go back sorry.
Yeah, I think I'll do that. I mean sometimes it does it in my pocket while I have my earphones on and it really bothers me.

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As long as you didn't spill/drop your phone (anything considered an accident), Apple should fix it. Every iPhone has a free one year warranty.

Additionally, I had a friend who dropped his iPad 2. The whole front smashed and he got the $600 model. He brought it to the store and they replaced it for free. Hopefully they will help you out.
Thank you. They checked for water damage today and it did not have any.
 

WhoAmI2

macrumors member
Mar 7, 2012
85
0
As long as you didn't spill/drop your phone (anything considered an accident), Apple should fix it. Every iPhone has a free one year warranty.

Additionally, I had a friend who dropped his iPad 2. The display smashed and he was out of $600. He brought it to the Genius Bar and they replaced it for free. Hopefully they will help you out.
One year guarantee does not guarantee a replacement.
 

bollyboy

macrumors regular
Apr 21, 2010
213
2
Manchester - UK
Not quite the same issue as yours but my Power button failed on 4S, booked it to see the Genius (Uk btw) and he simply exchanged the handset.

Very pleased with the service as i expected a repair :)
 

aristobrat

macrumors G5
Oct 14, 2005
12,248
1,319
Not quite the same issue as yours but my Power button failed on 4S, booked it to see the Genius (Uk btw) and he simply exchanged the handset.

Very pleased with the service as i expected a repair :)
At the Apple Store I worked at, I never saw a Genius take apart an iPhone to clean it out for a customer. They only have 15 minutes per appointment, ... if they thought it was a legit issue, they'd swap the iPhone out with a replacement, not spend time taking it apart and stuff. Weird.
 

ogremoustro

macrumors 6502a
Original poster
Aug 17, 2011
626
28
Los Angeles, CA
At the Apple Store I worked at, I never saw a Genius take apart an iPhone to clean it out for a customer. They only have 15 minutes per appointment, ... if they thought it was a legit issue, they'd swap the iPhone out with a replacement, not spend time taking it apart and stuff. Weird.
Is it so? Two different employees opened up my iPhone and cleaned it, or so they said. The problem had now gotten worse and my phone automatically takes pictures when in the camera app, it's really annoying.