Will Genius Bar Fix Or Replace iPhone 5 Home Button?

Discussion in 'iPhone' started by tigerfan41, Sep 24, 2012.

  1. tigerfan41 macrumors regular

    Oct 7, 2011
    Pre-ordered my iPhone 5 through Verizon and have noticed that the home button is defective. It only works sometimes when pressed, appears to be jiggly and is crooked. Upset because other than that, the phone is perfect, no dents or scratches or anything.

    My dilemma is, do I return it to the local Verizon corp store for a replacement or should I go to the Genius Bar? I have a warranty on the phone, so Apple swapping it out for another iPhone won't work; it's either replace through Verizon or the Genius Bar fixes the button.

    Does anyone know if the Genius Bar will replace or fix a defective iPhone home button or do they just exchange outright?
  2. Givmeabrek macrumors 68040


    Apr 20, 2009
    The Genius bar will just replace the phone. They have no way to do that kind of repair. They have replacement stock. Verizon probably doesn't. :apple:
  3. tigerfan41 thread starter macrumors regular

    Oct 7, 2011
    Thanks! I just hate having to drive to the Apple Store since it's an hour away....but will if I have to.
  4. willmtaylor macrumors G3


    Oct 31, 2009
    A Natural State
    Call them first (the actual store) just to be sure.

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