I took my phone out of the otterbox today to get a piece of lint that was bugging me out from underneath. In the process, the stock piece of plastic that comes on the phone when you buy it that I left on but cut to work for protection fell off. There is a small scuff on the aluminum. There is no way that I did it as the phone was placed in the otterbox with kid-gloves and has never left until now, and the plastic was never removed. I signed up on the express lane support to have it replaced and they are sending me a "box." They said it will not cost money online when I signed up for it, but could they hold my phone hostage and insist I pay when they get it? I know it's not a technical problem but thousands of people have this "scuffgate" problem out of the box.