Will this cost money?

Discussion in 'iPhone' started by Jimmy Guphanti, Jan 14, 2013.

  1. Jimmy Guphanti macrumors 6502

    Mar 29, 2011
    I took my phone out of the otterbox today to get a piece of lint that was bugging me out from underneath. In the process, the stock piece of plastic that comes on the phone when you buy it that I left on but cut to work for protection fell off. There is a small scuff on the aluminum. There is no way that I did it as the phone was placed in the otterbox with kid-gloves and has never left until now, and the plastic was never removed. I signed up on the express lane support to have it replaced and they are sending me a "box." They said it will not cost money online when I signed up for it, but could they hold my phone hostage and insist I pay when they get it? I know it's not a technical problem but thousands of people have this "scuffgate" problem out of the box.
  2. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    Do you have Apple Care +? If not, if you want a new phone you'll need to pay to get a replacement.
  3. kmichalec macrumors 6502a

    Aug 14, 2010
    I know everyone's different, but it's a small scuff, on a device you use everyday. Why go through all that if it's really as small as you say? Seems like overkill to me. Plus, sometimes, the cases themselves can cause marks/defects in the device if dust/dirt etc get between them and the device. If you are going to have it in a case anyways, just enjoy the phone and don't worry about it.
  4. iphonehype macrumors 6502

    Sep 14, 2012
    Eventually you'll have a scuff on the phone it's bound to happen! Forget about it and enjoy your iPhone !!
  5. DesertEagle macrumors 6502a


    Jan 10, 2012
    /home @
    Look at the bright side, OP: At least it didn't get scratched up by falling into a chest full of diamonds this time. ;)
  6. barkomatic macrumors 68040

    Aug 8, 2008
    I think if Apple starts releasing new iPhones twice a year as they are rumored to, the resale price might fall much faster. I'm not sure if that's what you had in mind with regard to the cosmetic damage, but something to consider.
  7. pnoyblazed macrumors 6502a


    Mar 1, 2008
  8. Interstella5555 macrumors 603


    Jun 30, 2008
    Of course it's inconceivable that there was debris between the case and the phone that caused the "damage." I mean, it's not like lint or anything could have gotten in there. Oh wait...
  9. -aggie- macrumors P6


    Jun 19, 2009
    Where bunnies are welcome.
    If you're going to put it in an Otterbox, why would you care what it looks like outside of it?
  10. adam044 macrumors 65816


    Jan 24, 2012
    If you keep it stuffed away in an otterbox why does a little scuff matter? And you clearly did do it how else would it get there? Chances are the case may of done it and if thats the case chances are it will happen again. You'll just have to wait and see if it costs anything. It should not
  11. docal97 macrumors 6502a


    Jun 28, 2006
    you want a replacement phone for a small scuff?
  12. Interstella5555 macrumors 603


    Jun 30, 2008
    People want replacements because they can't figure out which color they like more out of two choices.
  13. Jordan921 macrumors 601


    Jul 7, 2010
    Bay Area
    Just because you have a case doesn't mean it can't get scratched or scuffed. The case itself can scratch the aluminum. You have a perfect working phone and you are taking the chance of getting a phone that could be worse and have more issues. Live with the scuff.
  14. Ke1ington macrumors 6502a


    Dec 29, 2009
    You post here a lot. I probably don't even see a quarter of what you post. Why is it that 49 out of the 50 that I DO see are sarcastic or condescending? Does your life suck that badly?

    On topic: I'd leave it. Small marks add character and don't effect the functionality of the device. If you return it for a small cosmetic mark you run the risk of getting a phone in return that is actually defective (dead pixels, poor battery life, yellow tint, etc.).

    My advice is put your case back on and forget it's there.
  15. BHP41 macrumors 6502a


    Jul 21, 2010
    United States of America
    I'm surprised this isn't with the rest of the OP threads yet... Wasteland
  16. Johnnygogo macrumors member

    Mar 30, 2012
    Might have gotten a scratch from the trunk full of diamonds you dropped it in last week. This guy is too funny.
  17. ucfgrad93 macrumors P6


    Aug 17, 2007
    Agreed. I would not worry about it OP.
  18. Jimmy Guphanti thread starter macrumors 6502

    Mar 29, 2011
    Because if I pay for it it should be perfect, I just want to make sure they won't charge money once they get it and hold the phone hostage. The phone back part never came out of the plastic, the plastic is not scratched but the phone is.
  19. abz1981 macrumors 65816

    Jan 3, 2011
    I see your trolling again. You have a different weird story every single day. Yeaterday you had the b/s story you made up: http://forums.macrumors.com/showthread.php?t=1524862

    Don't you ever have anything better to do?
  20. Jimmy Guphanti thread starter macrumors 6502

    Mar 29, 2011
    I'm not, I'm dead serious, do you want a picture of it? That was also true, I have lots of Apple products.
  21. abz1981 macrumors 65816

    Jan 3, 2011
    Yes photos please and please write your macrumors name next to the photos so we know it's really yours.
  22. Jimmy Guphanti, Jan 14, 2013
    Last edited: Jan 14, 2013

    Jimmy Guphanti thread starter macrumors 6502

    Mar 29, 2011
    Here you go


    Attached Files:

  23. abz1981 macrumors 65816

    Jan 3, 2011
    Ok my bad. Guess I was wrong. Looks like this one is genuine but you can understand our suspicions.
  24. Jimmy Guphanti thread starter macrumors 6502

    Mar 29, 2011
    That's ok ;)
  25. vastoholic macrumors 68000


    Jan 28, 2009
    Tulsa, OK
    Have you tried talking to otterbox? If the case caused the scuff, they should be responsible.

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