iPhone Window disappears when clicking on "View Apple-ID"

chris4565

macrumors 6502a
Original poster
Sep 22, 2018
514
203
Hi guys,

On my mom's iPhone there is the problem that whenever she goes into the settings app --> Profile --> iTunes & App Store --> Apple-ID --> Show Apple-ID the window that comes up just closes again.

She is running iOS 13.3.1. I myself also sometimes have problems when trying to enter this menu (but eventually it always works) but for my mom it never works.

Any idea what could be done to fix this issue? Force closing the settings app and restarting the phone doesn't help.

Thanks and best wishes
Chris
 
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