Windows or Macintosh?


doucy2

macrumors 65816
Jul 7, 2005
1,013
0
duh Apple's tech support is better, atleast for now
Let hope they dont move it to India like every other country
When you call Apple you actually talk to real people (that nativly speak english) and most of the time they now something about mac so you can get your problem resolved
 

FocusAndEarnIt

macrumors 601
May 29, 2005
4,321
297
doucy2 said:
duh Apple's tech support is better, atleast for now
Let hope they dont move it to India like every other country
When you call Apple you actually talk to real people (that nativly speak english) and most of the time they now something about mac so you can get your problem resolved
I agree. I've always had a good representative when I talk to Apple.
 

generik

macrumors 601
Aug 5, 2005
4,116
1
Minitrue
doucy2 said:
duh Apple's tech support is better, atleast for now
Let hope they dont move it to India like every other country
When you call Apple you actually talk to real people (that nativly speak english) and most of the time they now something about mac so you can get your problem resolved
Try calling nowadays, they have call centres in India too now...
 

balamw

Moderator
Staff member
Aug 16, 2005
19,075
963
New England
generik said:
Try calling nowadays, they have call centres in India too now...
I definitely spoke to someone in India last year when my wife's iPod mini was stolen and I called to see if there was something they could do about it. They were very nice and helpful, and spoke English very well, but after I got transferred to someone more senior, they ultimately gave me a phone number to Apple's "Security line," which turned out to be the security office at the Infinite Loop campus. ;)

B
 

840quadra

Moderator
Staff member
Feb 1, 2005
8,091
3,382
Twin Cities Minnesota
I am sure it depends on the time. Many large corporations have overnight (US time) call centers in india or other countries.

I called in for an issue on my Powermac (last Thursday) and got someone from the US (I asked).
 

winmacguy

macrumors 68020
Nov 8, 2003
2,237
0
New Zealand
balamw said:
I definitely spoke to someone in India last year when my wife's iPod mini was stolen and I called to see if there was something they could do about it. They were very nice and helpful, and spoke English very well, but after I got transferred to someone more senior, they ultimately gave me a phone number to Apple's "Security line," which turned out to be the security office at the Infinite Loop campus. ;)

B
I was reading an article the other week which said that a lot of the staff in call centres in India take a lot of abuse from American customers who are angry that some cheap Indian in some poor 3rd world country is getting paid $30 US a month do do a job that they were doing. A lot of the call centres go through a lot of staff who get sick of handling hundreds of calls a day with a very high percentage being abusive irate callers with computer problems and so they leave their jobs. British Airways outsources their customer support and airline booking to India since it is cheaper than getting an expensive Brit to do the same work.
 

balamw

Moderator
Staff member
Aug 16, 2005
19,075
963
New England
winmacguy said:
a lot of the staff in call centres in India take a lot of abuse from American customers
I imagine that's true :(

I for one, always try to be polite with whomever I'm talking to on the phone. Firm yes, abusive no.

I've never understood why so many people find the need to be abusive to those they consider of lesser stature (secretaries, delivery people, phone support, etc...) they're just trying to do their job, and without them where would the rest of us be?

B
 

cwtnospam

macrumors regular
Sep 4, 2004
148
0
Where did they get a ratio of 1,000 to 1 viruses? Wouldn't that mean there was at least one Mac virus? Do they know something the rest of the world doesn't?
 

corradokid

macrumors newbie
Sep 18, 2003
21
0
20 miles north of Apple HQ
cwtnospam said:
Where did they get a ratio of 1,000 to 1 viruses? Wouldn't that mean there was at least one Mac virus? Do they know something the rest of the world doesn't?
Even worse, they recommend PCs *AND* Macs have anti-virus software installed, which as we all know can cause huge problems on a Mac (especially Symantec crap.) :mad:

I don't install virus protection on any of my clients' computers.
 

Apple

macrumors 6502
Mar 3, 2005
397
0
Charlotte, NC
I personally hate apples support. Everytime I call they dont know how to fix it and when I tell them to get me someone else they say stuff like "Sir you need to calm down" so I stop and ask quietly and I always seem to get the "stressed" one and they start flippin out. And then hang up. Actually this only happened once, Im proud to say that these forums resolve most of my problems
 

maestro55

macrumors 68030
Nov 13, 2005
2,711
0
Goat Farm in Meridian, TX
corradokid said:
The security risk where a widget got installed automatically without the user's intervention is a vulnerability, not a virus.
The WDEF virus, first found in Belgium in 1989, gets its name from the WDEF resource found in the Desktop file. Its two strains, WDEF A and B, spread by infecting these files, and, since the System reads the Desktop files of every disk it mounts, can spread very easily, without even needing applications to run.

It does not do any intentional damage, by some of its programming errors can cause problems, such as crashes, and font display problems.
source: www.macvirus.org

That looks like a virus to me, there are few floating around. Not saying anything against Apple, I just saying that they apparently exist, or so this website lists some.
 

corradokid

macrumors newbie
Sep 18, 2003
21
0
20 miles north of Apple HQ
maestro55 said:
source: www.macvirus.org

That looks like a virus to me, there are few floating around. Not saying anything against Apple, I just saying that they apparently exist, or so this website lists some.
Correct, but obviously OS X was not around there, nor does Apple sell any Macs that can boot up in anything but OS X (let's leave Intel Macs out of this for now) and OS X, which Consumers Report magazine is considering "Apple computers" and "Macintoshes" there's no reason to run antivirus as OS X is not vulnerable to the linked virus.

As it still stands, there are no viruses for OS X.
 

dejo

Moderator
Staff member
Sep 2, 2004
15,725
447
The Centennial State
Re: WDEF virus

"date_discovered 1989-00-00"

So, yeah, it's a little old.

This site does its readers a disservice by not stating which version of the OS these viruses apply to.
 

twoodcc

macrumors P6
Feb 3, 2005
15,315
25
Right side of wrong
i don't really see the point in this, but anyways, i vote for Macintosh. even though i've been a windows user my whole life, and i know more about windows, i still vote for Macintosh, and i probably will only buy macs from now on unless i just have to have a windows machine for work or something
 

GorillaPaws

macrumors 6502a
Oct 26, 2003
930
6
Richmond, VA
cwtnospam said:
Where did they get a ratio of 1,000 to 1 viruses? Wouldn't that mean there was at least one Mac virus?
Worse, isn't there like 500,000 viruses/worms/malware for windows? Then this statement would imply 500 viruses for OSX, and, as we all know, that is just plain false. This kind of journalism is very irresponsible. The correct statement ought to have been: a ratio of 500,000 to 0." If they felt the need to discuss viruses for os9 and earlier, then they should have mentioned that in a separate remark with an explanation.
 

jackc

macrumors 65816
Oct 19, 2003
1,489
0
GorillaPaws said:
The correct statement ought to have been: a ratio of 500,000 to 0.
Maybe he just didn't want to use "ratio" with 0, so used 1 instead. Should have been more clear that viruses just aren't a problem on the Mac.

By the way, all that aside, this paragraph doesn't exactly entice me to want to subscribe to ConsumerReports.
 

SummerBreeze

macrumors 6502a
Sep 11, 2005
593
0
Chicago, IL
jackc said:
By the way, all that aside, this paragraph doesn't exactly entice me to want to subscribe to ConsumerReports.
Me either. Honestly, what bothered me was that they implied that OS X doesn't handle entertainment as well as Windows. I mean, haven't they seen FrontRow?
 

greatdevourer

macrumors 68000
Aug 5, 2005
1,996
0
corradokid said:
The security risk where a widget got installed automatically without the user's intervention is a vulnerability, not a virus.
Patched in 10.4.1

Security count:
Viruses: None
Rootkits: 1, requires admin password every login (a dead monkey could figure out that asking your password after you've logged in is sucpicious)
Root-Vulns: Almost all but the occasional 0day are patched
 

solvs

macrumors 603
Jun 25, 2002
5,693
1
LaLaLand, CA
jackc said:
By the way, all that aside, this paragraph doesn't exactly entice me to want to subscribe to ConsumerReports.
One of the many reasons I no longer do. They may be great for toasters, but when it comes to anything more complicated (especially electronics they know nothing about) I wouldn't exactly trust them. Sadly, many still do. Even their compliments are backhanded or based on incorrect info.

Be nice if you e-mail them.
 

Seasought

macrumors 65816
Nov 3, 2005
1,093
0
twoodcc said:
i don't really see the point in this, but anyways, i vote for Macintosh. even though i've been a windows user my whole life, and i know more about windows, i still vote for Macintosh, and i probably will only buy macs from now on unless i just have to have a windows machine for work or something
I guess it's just to point out that consumer reports did some sort of comparison (even if it was luke warm or ambiguous in nature) and they found Apple to have those advantages listed in the article.

I kind of wish there had been more to that but oh well.
 

TwitchOSX

macrumors 6502
May 2, 2002
496
2
Southern Oregon
Just wanted to chime in on the tech support india thing. I had a bad call one time when calling in to Quark tech support. Obviously was in India or some other country. Was really hard to understand the persons I was speaking too and they didnt seem to know much about the problem. I am always nice, but it was annoying and just another reason why I hate using Quark products.