So I ordered an iPhone through Apple just over two weeks ago. Since I was able to have better luck getting the phone in a local store vs. waiting the 3-4 weeks to get the phone I cancelled my online order fully expecting that within a day or two my upgrade eligibility would be reset. Well it has now been two weeks and the upgrade eligibility has yet to be reset and after several calls to both att and apple ATT is still jerking me around. They fully see that the order was cancelled, however they are now telling me they need to put a case in to get this reversed and can take up to a week to get it taken care of. This is completely unacceptable. What other options do i have???