Worth Ave Group aka ipadInsurance Denied Theft Claim

Discussion in 'iPad' started by polobruce, Jan 19, 2012.

  1. polobruce macrumors member

    Feb 15, 2006
    So I purchased my policy back in 2010 and at the time I looked at the chart similar to what is being displayed here and said oh so they cover theft great...

    Well in December 2011 my car was broken into... one of the items that was stolen was my iPad from my center console and navigation system. I thought I was covered..... But Worth Ave Group, aka iPadinsurance.com denied my claim due to no forced entry. In their policy it requires forced entry.

    I think that WORTH AVE GROUP needs to do some truth in marketing as their product comparison chart makes it look as though they offer the same coverage as Safeware... YET THEY DON'T

    I had security footage showing them getting in my car.



    After showing Worth Ave Group this footage they still denied the claim due to no forced entry.

    So I contacted Safeware who said they would approve my claim if I had had a policy with them. Theft is theft and as long as you have a police report you would be covered.

    So, although I have send a bunch of people to worth ave group/aka ipadinsurance aka nssi I no longer can as I feel their is a better product with greater coverage out their that won't leave you or me empty handed when / if the time comes when you need to file a claim.

    Attached Files:

  2. Pixellated macrumors 65816

    Apr 1, 2008
    TBH, leaving your car unlocked with an iPad in the centre console is sort of asking for it. It is like expecting household insurance to cover for a burglary when you left the front door open - they won't.
  3. maril1111 macrumors 68000


    Mar 14, 2010
    No offense but if you live your car unlocked i have to agree with them, its your own fault and not theirs... now if the would have been locked and the ipad in a hidden spot it would be a different case...
  4. poloponies Suspended

    May 3, 2010
    I'm a little skeptical about Safeware having no limitations or restrictions on theft claims. Worth Ave. lays out the process to recover under a claim on their website but Safeware does not. And a phone rep's response to a hypothetical is not really binding. To really compare apples to apples you'd need to see some written confirmation of Safeware's requirements.
  5. RossMc macrumors 65816


    Apr 30, 2010
    Newcastle, UK
    Did you read the policy agreement before you went with them instead of just the comparison chart? I'm sure it would have stated in the agreement that a theft claim requires forced entry.
  6. crazzyeddie macrumors 68030


    Dec 7, 2002
    Florida, USA
    Most insurance doesn't cover theft due to negligence... like leaving your car/house unlocked.

    Sorry bro.
  7. poloponies Suspended

    May 3, 2010
    From the Worth Ave. Website:

    "Do I need to file a police report?

    For any and all theft or vandalism claims, a police report is required to file the claim. Damage, natural disaster, and flood claims do not require a police report.

    My property was stolen out of my car, is that covered?

    Property stolen from a vehicle is covered as long as there is visible evidence of forced entry. An example of this is a smashed window or broken lock. This evidence must be present for the property to be covered."
  8. filmbuff macrumors 6502a


    Jan 5, 2011
    So what's worth more, your iPad or your car window? :D
  9. polobruce thread starter macrumors member

    Feb 15, 2006
    Car wasn't unlocked

    I remotely lock my car and my lights flash... Thus it gets captured in video. I looked back and my car was in fact locked remotely the last time I used it.... That's the thing...
  10. polobruce thread starter macrumors member

    Feb 15, 2006

    My point is that they need to do some truth in advertising. i've referred probably 5 people to Worth... All because they offered better coverage at a better price. With theft being a major sticking point because many other policies don't cover that peril.

    If you look at their chart they make it appear as though they have the same coverage for theft... YET THEY DON'T.

    You can be skeptical all you want, the fact is I spoke with a safeware underwriter today, told them the situation and they said it would be covered.

    I purchased my policy almost 2 years ago so what it says online vs what it said at the time of my policy being in-acted could have changed.

    Bottom line is don't have this huge compare us to them button/graphic and then not be honest about what your comparing.


    Dictionary term for unattended: "not looked after or cared for"

    I also argue that my car was in fact being looked after by the fact that it was under surveillance and being watched and video taped electronically.

    The policy makes no statement as to it's requirement for being MANNED or UNMANNED. which is by definition "without the physical presence of people in control: an unmanned spacecraft."

    If this is the case then my policy should in fact cover this incident.
  11. utdbear0812 macrumors newbie

    Aug 17, 2010
    Why didn't you read your policy? Also, EVERY other insurance company is going to say they would cover the claim in hindsight. Why? Because you'll move your policy to them and they'll get the premium without having to pay the loss.

    I also noticed you bought the cheapest insurance available. You get what you pay for.
  12. matttye macrumors 601

    Mar 25, 2009
    Lincoln, England
    Read what poloponies wrote:

    My property was stolen out of my car, is that covered?

    Property stolen from a vehicle is covered as long as there is visible evidence of forced entry. An example of this is a smashed window or broken lock. This evidence must be present for the property to be covered."

    Not many insurance companies would cover theft of an item from an unlocked car.
  13. poloponies Suspended

    May 3, 2010
    You're really stretching here. Worth does cover theft, just not every possible permutation. And to be fair, you have no idea of what Safeware's exclusions are, so I think it's a little extreme to suggest that Worth did anything deceptive. It's the nature of insurers to limit your recovery under certain conditions (or unless specific conditions are met). If they had a "no questions asked policy" it's not hard to imagine some ethically-challenged* types to file fraudulent claims and get a second iPad for little more than the cost of the policy.

    *Or even unchallenged types. My MIL accused a family member of taking her laptop only to discover weeks later that she'd absent-mindedly placed it in a little-used cabinet.
  14. polobruce, Jan 19, 2012
    Last edited by a moderator: Jan 20, 2012

    polobruce thread starter macrumors member

    Feb 15, 2006
    Stolen Keys

    So say someone stole your key code and got a key made or stole one of your remotes or a key to your car all of these are not covered as well.
  15. poloponies Suspended

    May 3, 2010
    You're 100% correct. Those would not be covered. However, insurance is not intended to be a substitute for common sense. My house has a detached 2-car garage that has a steel security door with a deadbolt and it's tied into my home security system. Even with that level of security I would never dream of leaving my iPhone or iPad in the car. Perhaps if I was running into the house for a few minutes, but not if it was a few hours or overnight.

    And the point of the surveillance camera trained on your car would be what? To relive the experience after the fact? There's no way whatsoever to identify the people on the recording. That seems like an odd thing to do.
  16. matttye, Jan 19, 2012
    Last edited by a moderator: Jan 26, 2012

    matttye macrumors 601

    Mar 25, 2009
    Lincoln, England
    In an ideal world nobody would steal and we wouldn't need locks...but they do, and we do. The vast majority of companies won't cover something that wasn't forced. It's too hard to prove you were actually robbed..you could sell your iPad and then report it stolen. Or convince your friends to "steal it" for the camera and give it back later.

    Even with the video, they can't bend their own rules.

    Sorry man but they're not really being unfair with you, it's just the way it is. What happened to you is ***** but take some responsibility. You can't just leave your car unlocked like that.
  17. ThatsMeRight, Jan 19, 2012
    Last edited by a moderator: Jan 20, 2012

    ThatsMeRight macrumors 68020

    Sep 12, 2009
    Sure, you take an insurrance to protect you from things. I mean, come on, did you really expect them to cover theft when you didn't lock the car doors?

    As someone mentioned, if you leave open the front door of your house and someone takes your flatscreen television, do you expect your insurrance company to accept the claim?! Of course not! As with every insurrance: you have to do at least a little bit to avoid these things. In case of stealing a flatscreen TV, make sure you close the door behind you (so it can't be opened from outside).

    In case of your car, make sure you lock the car. You are practically inviting the thief:

    1) Apparently, the iPad was in clear sight. The thief appears to be walking by by accidant, takes a look in your car and sees the iPad. Only than he opens your car door.
    2) You didn't lock the car door. You claim you locked it, but your own footage shows you that you didn't. Perhaps you pushed the wrong button (like unlocking the car): most cars will also flash with their lights if you do that.

    So, number one: most companies don't even cover theft from cars if you leave your property in sight (e.g. it shouldn't be directly visible when someone looks in the car).

    And even if number one doesn't matter, than we have number two: the car isn't locked. Really 99% of all insurrances regarding theft, require you to at least lock your car door.

    Seriously, you are inviting the thief: an iPad that's clearly in sight and the car door isn't locked.

    You can't expect them to cover this. This could just as well be a friend of yours, so perhaps you are trying to make quick money.

    Than there's a third thing: didn't you install Find my iPad? Why would you ignore a free service that can find your iPad/iPhone/iPod touch through GPS and WiFi networks? Why would you ignore a free service that allows you to send messages and to do a remote wipe?

    Really, you did three things here. In case of option one: some companies do cover that. In case of option two: I haven't heard of a company just yet that accepts claims for theft from a car, when the car door is unlocked. Three: you didn't set up Find my iPad. However, the this third one is understandable because it isn't an "obvious" feature.

    Oh, and your fourth mistake: you didn't even read the policy. If the policy clearly states that someone actually needs to break in into your car, than a claim like this will never be accepted. No one broke in to your car.

    Edit after watching the second vid, I saw both thiefs were actually searching your car. However, that doesn't mean my other arguments are invalid. ;)

    Edit 2
    "I also argue that my car was in fact being looked after by the fact that it was under surveillance and being watched and video taped electronically."

    Well, this is a weak argument. So if someone walks into your home because you left the front door completely open, and your flatscreen TV is stolen, you are going to argue that your house in fact was completely secure because there were two video cameras?
  18. polobruce, Jan 19, 2012
    Last edited by a moderator: Jan 20, 2012

    polobruce thread starter macrumors member

    Feb 15, 2006



    There policy simply states "Theft From An Unattended Vehicle" I would argue that the vehicle was attended.. When yan insurance company gives you a break because you have a car alarm, house alarm etc.
  19. poloponies Suspended

    May 3, 2010
    Dude, your "argument" is just plain wrong. You barely know the details of the policy you actually purchased yet you're now the expert on the policy you didn't buy? How do you know they don't have exclusions for other things that Worth covers? YOU DON'T. You're basing 100% of your argument that one company is superior on your specific experience.

    And I really don't get the point of the surveillance camera:

    •It's obviously not meant to serve as a deterrent.
    •You don't have anyone actively monitoring it.
    •It can't really provide you with any useful information because it's too far away and is at a very high angle.
  20. ThatsMeRight, Jan 20, 2012
    Last edited: Jan 20, 2012

    ThatsMeRight macrumors 68020

    Sep 12, 2009
    If you left it on a table at the starbucks, in the open, and someone would take it, than I would seriously doubt if WAG would cover it (or any other company).

    The vehicle was unattended. The policy clearly states the vehicle must have been breached.

    It's not about the fact whether or not it was stolen from you (because with your video you have proven it is), but it is also about HOW it was stolen!

    In this case, it was stolen because the door wasn't locked. That means it's your own fault.
    If the car door was locked, and your iPad was stolen than that must mean that your car was breached, and thus they would recover the expenses.

    If you really thought they would cover the theft because you were so stupid not to lock the car, than you really are stupid and spoiled.

    As with any insurrance company, you must at least prove you tried to avoid a thing. In case of this theft: lock the car door.

    In case of a fire or something like that, the cause of the fire in your home is important as well: if you were using cheap, unreliable cables and that started the fire, than there's a chance your insurrance company will say you were blameworthy.

    Next time, browse a insurrance company's website: it is pretty easy to find this info about that your car must be breached or something like that.
    And even better: read your policy. It's very likely you will find that, for example, the insurrance company will not cover damage caused by nucleair war and stuff like that.
  21. azentropy, Jan 20, 2012
    Last edited: Jan 20, 2012

    azentropy macrumors 68020


    Jul 19, 2002
    Sucks that your iPad was stolen. Sorry to pile on, but I don't see how you can blame the insurance company for denying your claim as it certainly looks like it was able to be easlily stolen due to negligance by you for not locking your doors.

    Edit: Is it in the police report that they used a scanner to gain access?
  22. quasinormal macrumors 6502a

    Oct 26, 2007
    Sydney, Australia.
    I would definitely fight this.

    Why should your claim be refused because the thief used a scanning remote to break into your car?

    Supply the scumbag insurance company with the surveillance footage if you can obtain it and point out a break in doesn't always require a breakage.
  23. Ruthjones macrumors newbie

    Sep 5, 2011
    Hmmm, interesting one, last weekend I left my car unlocked in the driveway, it had my handbag on the front passenger seat, they took my iPhone 4, iPod touch, sunglasses, purses, gps, cash etc,
    The kicker, my loss is completely covered, under my home contents insurance as portable valuables, yes maybe things are different here in Australia, but it could be worth a phone call to check your other insurance products, I have to pay a $100 excess but am covered up to a $2000 limit, the $100 might teach me a lesson on stupidity, but at least I'm not out of pocket much, and for fun, my insurance does new for old replacement, so I will get new ones, for a lot less than the changeover price if I sold the old things to buy new ones.
    They also covered rekeying all my house locks as they took my spare keys too!
    Eta, they were very nice too, and apparently there is no additional stupidity excess, I asked lol.
  24. Capt T macrumors 6502a

    Mar 20, 2010
    What about your car insurance or homeowner's/renter's insurance?
  25. matttye macrumors 601

    Mar 25, 2009
    Lincoln, England
    You can't fight anything if you don't read the policy terms properly, which this guy didn't.

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