This goes out to those who have had to send your XBOX 360 unit in to Microsoft for replacement or repair. I don't care if you like the system, don't like it, etc. Just answer the question please... The Question: When you called Microsoft, what exactly did they say? How long did it take, overall, for a 'new' unit. I've read that, in some cases, 'Premium' owners removed their HDD's before mailing the unit, and were given new 'Premium' 360's with a 'free' HDD. Does Microsoft ask you for your HDD, or do they tell you to remove it and keep it? Did they offer to reimburse you for your 'Live' downtime? A free month or a few days at least? Did they send you an empty box first, or do they actually send you a new console first? I'm assuming the empty box... Who actually had a new (new in box) unit sent to them? My Problem: 'GRAW' constantly freezes on me. Thirteen times so far. 'Fight Night' doesn't freeze at all for some reason... The disc was brand new - no scratches or anything. The system is well-ventilated, etc. The tricky part of it is that, there are not 'error rings' on my power button. No flashing lights. Nothing. The game simply locks the XBOX, and I have to hard reboot. Also, the console is obnoxiously loud. It sounds like a Dual Processor G4 rendering a FCP document. I can't tell if it's the DVD-ROM or the HDD, but there is a hight-pitched, electronic 'wheeeeeeeeee' sound going on most of the time. Basically, it doesn't sound healthy. So, if you guys could answer those questions, I'd appreciate it. Thanks.