XRoad “G-Map U.S East” users BEWARE, prospective buyers AVOID - “All Sales are final”

Discussion in 'iOS Apps' started by SethK, Oct 15, 2009.

  1. SethK macrumors newbie

    Oct 15, 2009
    I purchased “G-Map U.S East” a couple of months ago for $34.99. Back then, the app had some good user reviews and seemed like a good GPS Navigation app. I liked the user interface, map displays, etc but the original version, even though it looked promising, was lacking in functionality and accuracy. I tried submitted suggestions and bug reports to developer via their website, to which they sent ONE reply stating they would look into them. For a couple of months I never heard back and my subsequent communications with them went unanswered. They did eventually send one update which added functionality (Voice guidance, etc) which was an improvement, but navigation, GPS positioning, etc was still inaccurate. The application itself was also buggy and either froze or crashed.

    I really wanted to like this application and get some use out of it and their most recent update to v2.0 on October 9, 2009 added additional functionality like landscape mode, the ability to play iPod music while navigating, the ability to use your contacts for navigation, etc Unfortunately, the update actually made the application even more unstable and inaccurate. Again, I reported the issues via their website, to which I received ONE response with the most basic of troubleshooting steps (which I had already done, anyone would have as they were that basic). I also tried more advanced troubleshooting including uninstall/reset/reinstall, etc with no luck. I replied advising them that I had already tried what they suggested and more and the problems continue. No response again like in past communication attempts. In my last attempt at communicating with them, I asked for a refund and of course that too has gone unanswered.

    To make matters worse, just two days later, the original “G-Map U.S East” app, which they had just updated on 10/9 and had numerous bad reviews by this time from others having the same problems with it after the update.to 2.0, has DISAPPEARED from iTunes, along with all the customer comments/ratings. Instead, there is now a “G-Map U.S. & Canada”, which includes ALL of the US and Canada, not just US East, for the price of $34.99?? Same price I paid for “G-Map U.S East” which is now broken (buggy, unstable, etc) from their last update, they do not seem to want to provide support for and will seemingly no longer have map and functionality updates or fixes for? “G-Map U.S. & Canada” is NOT showing as an update for the now missing “G-Map U.S East”. I am now all G-Map U.S East users are stuck with a buggy app that paid good money for ($34.99 or $24.99 sale price soon after the update) and have only had for a few months and can get no support or updates for? Is this at all ethical? This is VERY shady of XRoad to do, leaving previous purchasers hanging..

    ** Problems with G-Map U.S East since their recent and last update. V2.0**

    1. Unstable. Freezes or crashes randomly or when changing from 3D view to 2D view or vice versa.
    2. Inaccurate voice guidance, continual inexplicable “Make a U-Turn” for no reason. Even though you are following the route given as shown by the blue line and by the Turn by Turn or Intersection list, it continually tells you “Make a u-turn” time after time. Even in sample mode (not actually driving). Why?
    3. Maps outdated. Addresses and roads that have been in existence for a year, in some cases more are not on the map. No further updates are available as G-Map U.S East has been removed from iTunes.
    4. No longer keeping the iPhone awake while using G-Map to navigate as it did prior to the v 2.0 upgrade. Cannot navigate if phone keeps blacking out/going to sleep, having to constantly look down and/or wake up the phone can cause an accident.
    5. Cannot navigate from address in “Contacts”. “The address for this contact was not found in the map…..” When manually entering the same exact address, it finds it just fine. It is not reading Contacts addresses correctly.
    6. The 10/9/09 2.0 update removed ETA, Time and Distance remaining. It no longer shows while driving.

    I contacted Apple iTunes Store Support and the response was “Dan, your request for a refund for "G-Map U.S. East" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final. This policy matches Apple's refund policies and provides protection for copyrighted materials…” with a link to the “Terms of Sale”.

    One could say, based on the "All sales are final" in the Apps store that Vendors/Developers can develop all kinds of sub-standard, useless apps, take your money, provide little to no support for it and even REMOVE the app from iTunes so that the bad reviews from dissatisfied users no longer show and they can continue taking advantage of the terms of sale. And there isn't a thing we can do about it?!?. They can get away with taking your money and running?!? As if the last update to "G-Map U.S East" (2.0) breaking the app was not enough, they then ignore pleas for help and then REMOVE it from iTues to hide the negative comments on it and then come up with one that provides ALL of the US and Canada for the same price I paid just months ago for one I can't even properly use? This is unethical to say the least.

    I find it very difficult to believe that Apple does not see the wrong in this. I can understand these terms with music and videos as their only function is to entertain and they are what they are, but an application that is supposed to serve a certain function and does not do so as described and is then pulled so you can't get updates is a totally different thing. iTunes consumers buying Apps really need to catch onto this and if these "Terms of sale" do not change appropriately, I am sure this type of situation will inevitably spark a class action lawsuit in the future. I unfortunately have neither time patience nor the means to do so, but these “Terms of Sale” make it so any unscrupulous developer can take advantage of Apple iTunes Consumers without them having any recourse.

    I have written Apple iTunes Store support back asking them to further review this situation. At the very least, they should allow legacy G-Map U.S East users to upgrade to G-Map U.S & Canada so there is at least some hope that future updates will address the existing issues and also so that they can receive future map updates.

    I am posting this merely to bring awareness to this seemingly overlooked loophole in the Apple iTunes App store’s “Terms of Sale”/Policy. App purchases should not be treated the same as music or movie purchases simply because they are not. Consumers need to stop overlooking this and start standing up for their rights as consumers. If you purchase something that is not what it was advertised to be or do, or has subsequently been made defective by an “update” and the seller does not stand behind it, it is our right as consumers to request a refund.

  2. SpaceKitty macrumors 68040


    Nov 9, 2008
    Fort Collins Colorado
  3. benfica88 macrumors regular

    Nov 21, 2008
    You haven't been cheated out, that's why you don't see a problem with it. They promised free updates, specifically when it had a sale price. Now they removed the app and released a new one. Wouldn't you want your money back???
  4. Sharling macrumors newbie

    Aug 27, 2009
    Pasadena, CA
    G-Map East and West Info from XRoad

    I am doing some work for XRoad here in the US.

    I asked them why East and West are not in the APP store now and here is their reply:

    The updates to G-Map East/West are currently being made and will be submitted for approval by App Store within a few days. Customers will get TTS, landscape, contact support, etc. The traffic service also will be added at a to-be-decided price for G-Map East/West customers within a few months. (optional purchase)

    The official notice about this upgrade will be made on our website during the next week.

    I hope this helps to allay your fears that you have been abandoned by G-Map. :) In fact they are very keen to hear from you. They want to incorporate your feedback in their upgrades. I met with the CEO last week when he came to the US to meet with Apple and I found him to be quite sincere in his willingness to service US customers.
  5. scott99 macrumors 6502a

    Oct 30, 2007
    The TTS, landscape & contact support updates would be wonderful, IF, I could ever get this app to EVER work. I've had this app since day one, when it was $19.99, and it has NEVER gotten my location correct. In fact, no matter what, it ALWAYS shows me in downtown Manhattan, even though I work in Jersey City, NJ, and live on Long Island, and yes, I have my Location Services on when I use it. I use Motion X Drive GPS, and it get's my location immediately. I don't understand why it won't work.
  6. strike1555 macrumors 6502

    Jun 29, 2009

    Don't you have anything useful to say ever?

    Anyways, OP I feel your pain. This is the exact reason I pirated Navigon until V2. After I saw them release all the features of a working GPS, I realized they were a good, reputable company.

    Unfortunately, there's not much you can do about it. Try contacting the developer but I doubt you will ever see your money back (maybe they will give you discount on the new product?) Or as an extreme, pirate the new version.

    Pretty low of them to remove features in an update before disposing of the product. And then introducing a new product a days later. They pretty much suckered everybody into it.
  7. SethK thread starter macrumors newbie

    Oct 15, 2009
    Case submitted to Apple and is under review

    This app has become useless since their 2.0 update and they then removed it from iTunes. I've been reading numerous forums where other people have had the same issue. Other posts through the past months stated that XRoad has removed G-Maps U.S East before for "Review and updates" as Sharling reiterated. B.S.. They can update it without removing it form the iTunes store, no other vendor/developer does this.

    The fact is.... They are removing it so they can put it back on when the dust settles, to clear all the negative customer reviews and start fresh with no old negative reviews at all so they can get more sales from those that rely solely on the iTunes Store reviews and don't do research on the net first. NICE!! XRoads should be ashamed. WE'RE ONTO YOU!
  8. anjinha macrumors 604


    Oct 21, 2006
    San Francisco, CA
    Maybe they removed it so that new customers wouldn't buy it while it was that unstable.
  9. SethK thread starter macrumors newbie

    Oct 15, 2009
    Some may argued that XRoads took the application off iTunes so that new customers do not buy an unstable application, but they took it offline around the same time as the new G-Map U.S. & Canada came it, and that one has the same exact problems. If you look at it's reviews in order by most recent, you will see that not only does it have a meager 2 1/2 star rating, but all the comments are from people who are also having the same issues as those of us on G-Map U.S East are having. And again, the new version they did put out is NOT an update for those of us on G-Map U.S East which they broke with the 2.0 update on Oct 9th. So, did they take it off iTunes to wipe bad comments leaving past customers in limbo, or to keep new customers from buying a buggy app? It's obvious. You be the judge. This all shows the company's character and moral standards.

    We are also finding people tied to XRoads pretending to be customers, leaving good ratings on the app in iTunes and stepping into postings like mine, trying to defend the company.. Too funny!

    Oh, and by the way, Apple iTunes Store Support did review this case and they promptly issued a full credit!! Justice is served.. I am thankful that there is still good customer service out there. Thanks again Apple!

    XRoads needs to stop treating their customers as idiots. It's clear from this and current reviews on the bait and switch app that while some may be, there are more of us that are not!
  10. lemonademaker macrumors 6502a


    Jul 18, 2009
    In a Van Down By The River! Metro Detroit!
    just an observation today... wasn't Gmaps US&Can $34.99? today it is $49.99?

    these guys can't figure anything out!!!
  11. SethK thread starter macrumors newbie

    Oct 15, 2009
    I noticed that.. What nerve? They really are doing whatever to get as much of the good-old $$ as they can. That or just plain ignorance!! Anyway, I'm glad I'm rid of XRoad and G-Map. I just feel bad for all of those that will purchase without doing their research..
  12. SethK thread starter macrumors newbie

    Oct 15, 2009
    It's back, but so far, not so good.. No surprise!!

    Well, the G-Map U.S East app is back on iTunes with updates. I just got done installing (had to install via iTunes, then sync to the iPhone) and did some brief testing. It seems some of the problems still exist. I have not been able to test routing on the road as I just installed and do not plan on getting on the road tonight, but I did test some of the options/functionality.

    The main thing I've noticed so far is that I STILL cannot navigate from address in “Contacts”. “The address for this contact was not found in the map…..” When manually entering the same exact address, it finds it just fine. It is not reading Contacts addresses correctly. My other GPS Nav app works perfectly from my “Contacts”.

    I will do further testing in the next few days and will keep you posted
  13. MotionxxUSxx macrumors 6502

    Jul 1, 2007
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

    I just tried the contacts import and it worked fine. Looks like they also added tts.
  14. SethK thread starter macrumors newbie

    Oct 15, 2009
    Final update on G-Map.. Then I'll be done with them....

    Bottom line, it still sucks.:rolleyes: I tested further on two separate days worth of driving, and here's what I found. Navigation still inaccurate. Just this morning on a simple 17 mile drive to work, mostly highway, it kept having me exit the highway on several exists just to get back on for no reason. It also had me exit at the correct exit, just to get back on, get off an exit further south of it to come back North and exit at the correct exit again (South on Hwy 400, exit 12, back on Hwy 400 South to exit 11, then NORTH on Hwy 400 to exit 12 again). It had good GPS lock and it was not recalculating route, it was actually part of the route itself.

    Using your "Contacts" from the iPhone still does not work while in other GPS apps this works perfectly.

    Time and distance remaining still only shows when you first set up the route. As soon as you start driving it disappears, never to show up again. The voice navigation is not a pleasant well spoke voice as it used to be. It is now the TTS (Text To Speech) which is great, but it is very robotic. The only one thing they do seem to have fixed is the constant, inexplicable “Make a U-Turn” prompts.

    I would definitely suggest against purchasing this app if you were considering it. I am currently using CoPilot Live North America which is 100 times better and much more functional in every sense. It’s not perfect but compared to G-Maps, it sure is close to perfect. It is option and feature rich, very customizable to what you want it to display in the information bar, and best of all, much much more accurate.

    I have not tried Navigon, but from what I’ve read, it too is recommended, though much more expensive.

    There you have it folks.. I have unistalled G-Map U.S East and hope never to see it again..
  15. Mr. Gates macrumors 68020

    Mr. Gates

    Jun 17, 2009
    --Redmond --------- ----------------Washington---
    .....just give it another couple of years to work out the kinks, ....you'll see :):p
  16. countrydweller macrumors 6502


    Jul 16, 2009
    Well, if they fixed it we'll never know. It appears previous app owners don't get updates. They started over at version 1.0. I can't contact the developers because none of the links work. Tried to google and find a link, no luck. Stay away from g-map apps. If I ever get an update, I'll let you know.
  17. countrydweller macrumors 6502


    Jul 16, 2009
    Does anyone know of or can they find a link that works to contact xroads? The one in the iTunes store doesn't work and I can't find one that does.
  18. countrydweller macrumors 6502


    Jul 16, 2009
    I didn't think so. Steer clear of g-maps, they are a big ripoff. They updated their apps and put them out as new, forcing previous owners to buy the app again. From the previous post, you can see there is no way to contact the developer either. I don't understand why Apple even allows then to sell their apps.
  19. countrydweller macrumors 6502


    Jul 16, 2009
    What the heck's with g-map, put the old versions back for $199?
  20. dukebound85 macrumors P6


    Jul 17, 2005
    5045 feet above sea level
    yikes! also, why would anyone get this app when there are good proven alternatives
  21. Koodauw macrumors 68040


    Nov 17, 2003
    Because this thread is from 2009? :confused:
  22. dukebound85 macrumors P6


    Jul 17, 2005
    5045 feet above sea level
    Navigon was out in 2009 iirc but you have a point
  23. hexonxonx macrumors 601

    Jul 4, 2007
    Denver Colorado
    I thought you were mistaken but yes, it is now selling for $199!! :eek:

    Who would buy this at this price? No other GPS app is that expensive.
  24. countrydweller macrumors 6502


    Jul 16, 2009
    The expensive apps are from around 2009/2010. They have a new app out for $24.99, the same app with some updates. I wouldn't buy anything from this developer, never has had a good gps app.

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