You gotta be kidding me. Something right in the middle of the screen.

Discussion in 'iPad' started by alldat, Apr 3, 2010.

  1. alldat macrumors regular

    Joined:
    Aug 10, 2008
    #1
    I've been messing around with my iPad for a while and all was going good until I opened up a Sketching app. The background was white and I noticed a black dot right in the center of the screen. Thinking it was dust or some kind of smudge or something, I go to wipe it off, only to see that it won't come off. It must be something under the screen.

    You may think I'm being picky and that I should be grateful that I got an iPad today, and I am. I'm only complaining because it is SMACK in the middle of the screen, and now that I know it's there I won't forget it. I don't know what I should do. I'm thinking about calling my Apple store and seeing what they say.

    What do you guys suggest / think they'll say?
     
  2. skunk macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #2
    Sounds like a dead pixel. I think you should start a class-action suit.
     
  3. ct2k7 macrumors 603

    ct2k7

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    London or Florida
  4. alldat thread starter macrumors regular

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    Aug 10, 2008
    #4
    Ah that must be it. I guess I should call them up and see what they say about it?
     
  5. darngooddesign macrumors G3

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    Jul 4, 2007
    Location:
    Atlanta, GA
    #5
    Its a dead pixel, they'll swap it, but I wouldn't mess with that on launch day.
     
  6. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #6
    You'll get a new replacement from AppleCare (just the iPad, not a retail box) if you'd like. If you wait, in a week or two Apple Stores can likely replace the displays, but I haven't had good luck with that. I went through three iPhone 3GS's because of something being under the screen and kept the third with a speck of dust. Hopefully my luck will be as good as with MacBook Pro when I pick up my iPad.
     
  7. h00ligan macrumors 68030

    Joined:
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    Location:
    A hot desert
    #7
    LOL, at the above.. sorry but it sounds like a dead pixel - I wonder what their policy will be on the ipad and dead pixels.. :/ call apple support and post back!
     
  8. Pheelyx macrumors regular

    Pheelyx

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    Location:
    Brookland, AR
    #8
  9. alldat thread starter macrumors regular

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    Aug 10, 2008
    #9
    I feel like an ass right now but it's literally right in the middle of the screen. I'm gonna call the store where I bought it just to see what they say.
     
  10. cdinca macrumors 6502

    Joined:
    Jun 13, 2007
    #10
    Nah. They'll give you a whole new boxed one.
     
  11. schlibs macrumors newbie

    Joined:
    Apr 3, 2010
    #11
    Not sure if you pre-ordered or not, and if so if today counts as date of purchase but if it does than you may be able to wait a few days until demand dies down and return it to any Apple Store and get another one. You have 14 days from date of purchase. This way you won't need an appointment and have to go through the genius bar which may take significantly longer.

    Also, I have restored what I though were dead pixels on newish electronics by just pressing hard with my finger right on top of the pixel. Worked on my MacBook Pro. Good Luck.
     
  12. GregGebhardt macrumors 6502

    Joined:
    Feb 5, 2010
    #12
    Like the OP said it could also be a piece of trash under the glass. May not be a dead pixel. Either way I would get it replaced.

    I am posting this with my new iPad and the built in keyboard is simply awesome!
     
  13. alldat thread starter macrumors regular

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    Aug 10, 2008
    #13
    That site says dead pixels are black and that's what's on mine. If it was a "stuck" pixel, that probably would have helped, but I think it's shot.
     
  14. Pheelyx macrumors regular

    Pheelyx

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    Oct 22, 2007
    Location:
    Brookland, AR
    #14

    Oh didn't know that, now I will be looking over mine like crazy.
     
  15. Hammie macrumors 65816

    Hammie

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    Mar 17, 2009
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    Wash, DC Metro
    #15
    Dead pixels = black

    Stuck pixels = red, green, or blue

    You have a dead pixel, dude.
     
  16. alldat thread starter macrumors regular

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    Aug 10, 2008
    #16
    Just called. They told me to bring it all in and they will check it out.
     
  17. alldat thread starter macrumors regular

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    Aug 10, 2008
    #17
    This is why I love Apple. I was in and out in under 10 minutes, and now have a perfect iPad. :D
     
  18. Unprocessed1 macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #18
    Good story. Honestly with how busy they are today I can't imagine them giving you trouble ieven if apple had terrible customer service.
     
  19. boss1 macrumors 6502a

    boss1

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    Jan 8, 2007
    #19
    That is only true if they have one in stock.
     
  20. alldat thread starter macrumors regular

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    Aug 10, 2008
    #20
    Yup it was a whole new boxed one. Re syncing all my stuff right now.
     
  21. goobot macrumors 603

    goobot

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    Jun 26, 2009
    Location:
    long island NY
    #21
    eh my mac had a dead pixel and it came back after a day. same with my iphone.
     
  22. GoKyu macrumors 65816

    GoKyu

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    Feb 15, 2007
    Location:
    New Orleans
    #22
    Talk about customer service WIN...that's great :)
     
  23. cdinca macrumors 6502

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    Jun 13, 2007
    #23
    In the first 14 days they will always just give you a new one, because you can still return it for any reason. After that, white box.
     
  24. marksman macrumors 603

    marksman

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    Jun 4, 2007
    #24
    Congrats
     
  25. skippy911 macrumors regular

    Joined:
    Nov 1, 2006
    #25
    Same here stuck pixel in center of screen. I have an appointment at 7 pm to get it swapped out. Poor iPad not even a day old.
     

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