Thanks Guys but why Apple had to make this so cryptic or mysterious i will never get.
I checked the junk folder - nothing in there, and the inbox has an an email with the title of this thread and link to my order.
I have the EXACT same problem and came here hoping to find answers. I checked ALL my folders and couldn’t find the gift card email. Thank you for letting me know about the hotmail problem. But that still makes no sense to me as I get all my other emails from Apple at my Hotmail address. Including the receipt for the Black Friday product I bought that made me eligible for the gift card. I don’t know what Apple is doing, but this is unacceptable. I will call them today.